The Support Specialist - Day provides first, second and third level support for MWI’s systems and user community.
Hours: Mon-Fri, 9am to 6pm. Must be able to backup the evening shift (3:30-11:30pm) within a week's notice.
•Participate in weekly development to production promotions (IIS, SQL and IBMi)
•Provide customer facing technical support
•Provide unit level testing for new/modified systems
•Support new systems
•Document and migrate new system support
•Dispatch/resolve user requests/issues to appropriate IS groups
•Work closely with system administrators on projects
•Serve as a ‘step-in-backup’ for members of the IS Operations Team
•Assist Support Specialist with tasks as necessary
•Record all received support calls
•Purchase user equipment
•Back-up for night operator as needed
•Engage in special projects as needed.
Minimum Education and Experience:
A degree or professional certifications are preferred. Qualified applicants will have an advanced level of expertise in three or more of the following areas:
•Installation, configuration, and maintenance of Microsoft Windows Operating Systems
•Supporting Microsoft Office products
•Supporting ERP Applications (experience in ASW and Manhattan SCALE preferred)
•Supporting network connectivity, remote access and client/server activities
•Installation, configuration and maintenance of RF Devices
•Installation, configuration and maintenance of Cisco Firewalls/Routers
•Installation, configuration and maintenance of Microsoft RDS and TS RemoteApp technologies