Client Support Specialist
Zynga - San Francisco, CA

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  • Customer Support
Zynga is looking for an exceptional Client Support Specialist to join our Customer Support Team!

The client support specialist will be the first point of contact for our players and act as the voice of the customer.

You are responsible for ensuring Zynga customers are “Leaving Happy”! We are committed to developing a world-class support organization.

Come join us ... we're having a ball!

Responsibilities:
Act as the Voice of the Customer for Zynga!

Have a flexible schedule

Provide first contact resolution of customer escalations via chat, e-mail and/or Phones

Troubleshoot and handle game related questions and respond to general customer inquiries

Maintain accountability for accurate and timely assistance to our customers

Assist in the creation of new initiatives to increase CSAT, NPS, and first contact resolution

Identify opportunities for service improvements by compiling and analyzing customer support trends, customer satisfaction scores, etc.

Provide exceptional customer experience as measured through customer surveys and internal SLAs

Complete other duties as assigned

Required Skills:
Strong CUSTOMER SERVICE background!

Self-motivated and detail oriented with a desire to provide solutions.

Passion for online gaming and social networking.

Excellent communication skills including solid verbal, written and listening skills.

Proven ability to multi-task, work in a faced pace environment, and can adapt to change.

Proven customer service mentality and experience in dealing with both internal and external customer groups.

Demonstrated high level of proficiency and excellent computer skills will be considered (including internet, MS Word, MS Excel, Outlook)

High personal productivity with demonstrated follow-up ability

Experience with any CRM is a plus

College degree is a plus.

Zynga - 2 years ago - save job - block
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