Job Posting Title
Full Time Sales Team Leader - Colorado Springs, CO
US-CO, COLORADO SPRINGS
Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions.
Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels.
As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500 company and a perennial member of Fortune magazine's Most Admired Companies list.
Primary Function :
Under the general direction of CSM or Branch Manager, supervises the daily operations of the branch to ensure that tactical plans are implemented to maximize sales and provide the highest levels of customer service. Models the Grainger Service Promise. Will assist in driving company initiatives and results with the branch teams. Creates and promotes an environment where employees are empowered, engaged and committed to the success of the company. Acts as strategic business leader with members of branch leadership team.
Principal Duties & Responsibilities:
Executes the Grainger Service Promise and demonstrates, by action, the company Values.
Supervises the day to day activities of a team of hourly employees.
Creates a clear direction for employees by effectively communicating initiatives, priorities and company strategy.
Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, development, and operational improvements.
Coaches and mentors staff toward achieving established individual and team goals.
Assesses performance and provides frequent, direct, timely and candid feedback to reinforce or enhance skills or to update employees on their progress toward meeting goals.
May monitor phone or counter transactions as part of Service Observe/Quality Assurance and provide appropriate feedback to employees.
Facilitates employee on-boarding and on-going training. May designate other team members to provide training.
Under the guidance of a CSM or BM, may participate in the selection and hiring of new employees.
Under the guidance of a CSM or BM, provides input on performance reviews and participates in performance discussions with employees.
Recommends corrective action/counseling and may participate in counseling conversations with CSM/BM and employee.
Facilitates team interaction and communication.
Plans and implements work schedules to ensure adequate productivity and staffing levels. Delegates and assigns duties based on workload variance.
Clarifies procedures and job assignment questions for employees.
Continually assesses processes for improvement opportunities. Suggests and implements changes to enhance defined processes and improve sales and service.
Models superior selling skills and executes the Service Promise to influence customer buying decisions. Utilizes sound judgment and best practices to resolve complex customer concerns.
May collaborate with local sellers on sales calls. Shares product information and branch services capabilities and assists with problem resolution.
Fosters open communication between local sellers and branch team.
Ensures team compliance with all regulatory issues and company policies including HAZMAT and BBX.
Maintains open communication with CSM/BM to address any issues requiring additional management intervention. Escalates issues when appropriate.
Works with key “process owners” in the branch to develop strategic improvement plans.
Supports company initiatives and projects. May be a “process owner” for a district level initiative.
Serves as the “manager on duty” in the absence of the BM/CSM and is an authorized key holder who opens and closes the branch.
Works to serve customers at counter or on phones as business volumes dictate.
May take and respond to emergency customer calls after hours.
Other duties as assigned.
Preferred Education & Experience: High school diploma or equivalent; Bachelor’s degree preferred.
Must be at least 18 years old.
Minimum 3 years customer service and sales experience.
2-3 years of supervisory experience in a customer service environment preferred.
Passion for customer service, sales and people development with an ability to energize others.
Good interpersonal, communication and relationship building skills with internal team members and external customers.
Ability to adapt to shifting demands and competing priorities.
Strong problem solving, organizational and decision-making skills with the ability to drive results.
Ability to understand and articulate the vision of the branch to all employees.
Ability to delegate.
Ability to train people on processes, procedures, compliance and product knowledge.
Demonstrated competence in the use of computers and software applications including SAP.
Able to operate powered industrial equipment as needed.
Must pass a pre-employment drug screen.
Work Environment: Position reports to a CSM or a Branch Manager.
Significant daily interaction with employees, managers, customers, and local sellers.
Supervises a branch team of hourly employees.
Work is performed in an office, showroom or warehouse environment with a moderate noise level and regular distractions.
Some time may be spent at customer locations in a local area.
Majority of time is spent standing and walking.
Physical requirements include reaching, grasping, climbing, standing and bending.
Regular use of computer, keyboard and mouse.
Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance.
Able to work extended hours including weekends as required.
Able and willing to be available for after hours emergency calls on rotational basis.
Impact: This position has direct impact on customer retention and financial results of the branch through the execution of superior customer service and operational excellence and the continuous improvement of branch processes and productivity.
Directly influences the work environment through positive employee relations and the creation of a focused, empowered, high performance team.
Responsible for the integrity of day to day business practices.
Coordinates communication of business issues between the branch and sales teams.