Responsibilities:
Train customers remotely and in-person on the proper use and features of Shoutlet software
Work with enterprise customers to implement large scale roll-out plans for multiple social platforms for use within the Shoutlet platform
25% travel
Troubleshoot customer technical issues and act as the technical support point of contact for new customers
Help develop the implementation process as the software and technology evolve quickly over time
Work with customers to integrate existing systems to the Shoutlet platform
Provide solutions for customer requests using the tools at hand
Work with the Account Management team to ensure a customer is sufficiently trained and pleased with the software
Work to create and maintain external help documentation and a support forum
Learn software updates quickly and develop answers to questions
Contribute to a positive work environment
Qualifications:
Experience in software training
Must be technically proficient in Windows and Mac OSX and all major browsers
Customer service experience
Phone and email support experience
Problem solving skills
Excellent interpersonal communication with both customers and co-workers
Basic HTML knowledge preferred, but not required
Previous technical support experience preferred
About Us:
Shoutlet, Inc. is a privately held technology firm that develops tools to help global brands create, manage, and measure social media communication via one easy-to-use, multi-user SaaS application.
Compensation:
We offer competitive salaries, 401k, health/dental/vision benefits, Flexible Spending Accounts (FSA), and short-term/long-term disability coverage. Compensation for this position will be commensurate with skills and experience.
Shoutlet - 9 months ago
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