Required Education: High School Diploma or GED.
Required Skills: Must be fluent in English. Must be able to type 30wpm. Must be able to speak clearly and concisely while having a pleasant and professional tone. A helpful personality is a must.
Required Experience: Previous experience in a customer service role is required.
We are an EEO/AA Employer...
Preferred Experience: Call Center experience is strongly preferred. Medical insurance experience or knowledge is helpful.
Intermedix is the nation's largest provider of business and technology solutions that manage the revenue cycle and support incident preparedness for the emergency healthcare services industry. With over 1,400 employees across the country, we are a Company dedicated to providing innovative technology and business services solutions to our clients. As the industry leader we seek high-energy and dedicated professionals who will uphold our Organization’s commitment in the growing emergency healthcare sector. If you want to work for a Company that rewards innovation and hard work with opportunities for growth and development, then Intermedix may be just the place for you. We currently have multiple openings for:
Patient Account Reprsentative
Responsibilities: The patient account representative will be receiving inbound calls from all over the country from people inquiring about their patient accounts, bills, insurance, Explanation of Benefits, etc.. Because of the broad variety of calls you will receive, you'll quickly become an expert on the complexities of the medical billing industry in general, and of medical insurance specifically. While doing this, you will work within the bounds of very specific guidelines to ensure that patient confidentiality is protected at all times.
Schedule: Monday, Tuesday, Wednesday, Thursday, Friday
Shift Hours: The shifts are 7am-4pm, 8am-5pm, 9am-6pm, and 10am-7pm. All new employees must train at 8a-5p shift.
On occasion we will require the reps with the least amount of seniority to work an evening shift. We try to accommodate personal preference but may require one to work a 10-7 shift if we can’t fill it through the normal “bid” process.