Guest Services Representatives - As Needed
San Francisco Zoo - San Francisco, CA

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Admissions (collecting payment for admission tickets and passes from Zoo guests and providing them with information); service gate attendant; main office receptionist; and Puffer Train relief, Carousel operator, or other rides operated by the Zoo; as assigned by performing the following duties. Please note that a GSR may be assigned to one or more of the following areas.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

ADMISSIONS:

  • Provides general information to Zoo guests.
  • Sells memberships and explains the benefits of the membership.
  • Collects cash or credit card payments for admission to Zoo and for ride tickets.
  • Explains coupon benefits to guests.
  • GATE HOUSE:

  • Scans tickets, reroutes guests who need to purchase tickets.
  • Screens for guests with animals, skateboards, bikes, etc. and advises these are not allowed in Zoo.
  • Provides general information for guests, including answering questions.
  • Collects coupons and brings to Admissions for lump sum ticket.
  • SERVICE GATE:

  • Monitors vehicles entering Zoo through Service Gate and signs in all who do not display Zoo parking pass.
  • Directs guests to appropriate destination and redirects guests as appropriate.
  • Screens out vendors or sales people who do not have an appointment.
  • RECEPTION:

  • Operates telephone console and radio to receive and direct/send incoming messages.
  • Provides general maintenance of photocopier and mail machine.
  • Distributes mail and oversees courier services (pick-up and receipt).
  • Receives and routes facsimile transmissions.
  • Orders office supplies as requested.
  • RIDES:

  • Monitors guests boarding Puffer Train to ensure they are safely seated without being overcrowded.
  • May provide Puffer Train relief.
  • Tests equipment before opening Carousel to patrons.
  • Collects tickets and moves controls to start and stop Carousel.
  • Operates other rides that are operated by the Zoo.
  • Sells tickets at Ride locations.
  • GENERAL:

  • Ensures cleanliness and serviceability of admissions, reception, Service Gate, and rides areas.
  • Reports all equipment, maintenance and supply needs to lead or supervisor.
  • Interacts with Zoo guests courteously and offers proper attention at all times.
  • REQUIRED QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION: High school diploma or general education degree (GED).

    EXPERIENCE: Minimum six months customer service and cash handling experience.

    DESIRED EXPERIENCE: Strong customer service and membership sales experience highly desired.

    SPECIAL CONDITIONS: Must be available for shift work, including weekdays, weekends, holidays, and occasional evenings.

    OTHER QUALIFICATIONS: Minimum age requirement 18 years.

    DESIRED QUALIFICATIONS: Bilingual candidates are encouraged to apply.

    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The noise level in the work environment can be loud.

    SALARY: $11.46 - 16.14 per hour.

    TO APPLY: Please complete an application through our website at www.sfzoo.org . Please include a resume and cover letter detailing your experience as it relates to this position. EOE.

    San Francisco Zoo - 10 months ago - save job - block
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    About this company
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    Encompassing 100 acres, the historic San Francisco Zoo (www.sfzoo.org) is Northern California's largest zoological park. In 2007, visitors...