Reporting directly to an Operations Officer, the Director Operations/General Manager serves as a key leader in our Residential Services line-of-business and is responsible for the following:
Oversight and overall management of a Residential Services multiple operations territory with approximately $50-60M in revenue, 5-10 direct reports and 800-1200 employees.
Maximizing organizational/organic growth and profitability while leading and managing all related operations functions.
The implementation and evaluation of operational standards to ensure achievement of market/financial growth, quality outcomes and service goals, and compliance with local state and federal law as assigned.
Fostering a culture of exceptional commitment to quality client care, customer focus, employee focus, professionalism, and inovation.
Driving quality results by establishing clear objectives, performance measures, holding others accountable, aligning needed resources, and ensuring follow-through.
Acting as a liaison with government officials and provider associations.
Desired Skills and Experience
Bachelor degree required, MBA preferred.
Minimum 5 years Director/executive-level management experience providing operational oversight in a comparable revenue stream and employee environment.
Experience in the area of strategic management at a Director level including a comprehensive knowledge of financial and business principles with previous profit and loss responsibility.
Strong communications and interpersonal skills with a demonstrated ability to build strong, productive relationships with clients and partners; strong public relations skills.
Experience developing teams in a multi-site operation.
Preferred but not required: Experience in the area of healthcare, human services, vocational rehabilitation and/or disability programs in the for-profit, quasi-governmental and/or government sectors preferred. Working knowledge of MR/DD industry.
Through its residential, training, and support services, ResCare offers RESpect and CARE to people with physical and mental disabilities....