Dir, Expense Management
Unum US - Portland, ME

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Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury.

Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field offices nationwide.

General Summary

This position is responsible for the development of annual detailed budgets, ongoing management and forecasting of expenses, and reporting/analysis across all assigned functions, including Sales & Client Management, Sales Compensation, Client Service Center, Marketing & Product Development, Integrated Underwriting, Shared Services, IDI and NCG. This includes development and monitoring of budgets and staffing levels for all assigned businesses. Through partnership with operational business leaders, this position will actively participate in planning processes with specific focus on operating efficiency.

Principal Duties and Responsibilities

Development and oversight of the annual budget for each business function.
Builds talent and leads a team that provides consultation and education to customers regarding expenses, as well as, analyzes expense trends and facilitates the discussion to drive and implement expense savings recommendations.
Participate in the development of business plans for each business function, including key initiatives and related costs, business volume growth, etc; and determine financial implications.
Responsible for forecasting and variance analysis for each business function.
Cost analysis of various aspects of operations.
Business partner in the development of new tools and operating practices to measure the productivity, headcount, and expenses for each business function. This includes partnering with Finance to validate proper expense allocation to products.
Through leading a team of analysts, provide ongoing reporting, feedback and recommendations to a number of key stakeholders, monthly and quarterly basis related to expenses, results, and staffing.
Development of operational measures to monitor and improve operating effectiveness and expense ratios.
Development and maintenance of staffing models as required by each business function. This includes productivity analysis and management including impact of turnover and growth in proficiency levels and the impact of process changes on productivity expectations.
Assume the lead role in modeling, forecasting and reporting staffing needs and business volumes for each business function (includes vendors and consultants).
Serve as the representative for the organization in UUS and enterprise initiatives, special projects and expense meetings.
Responsible for understanding business performance and presenting data, facts, issues and recommendations to management.
Accountable for ensuring accurate processing and reconciliation of journal entries to general ledger accounts for all business functions.
May perform other duties as assigned.
Job Specifications

Four-year degree required; Accounting background or equivalent work experience.
Excellent critical thinking skills - asks thought provoking questions, intrinsic curiosity about the business and desire to learn.
Strong credibility with key stakeholders; able to influence at all levels – including senior leaders. Strong communications- preparation and delivery of key budget/expense messages to leadership teams.
Broad business acumen - In-depth knowledge and understanding of our business, able to connect business issues with financial implications (including business processes and how they impact our operating model and expense structure).
Strong partnership and value-added consultation. Able to provide insight to the business leaders regarding trends in expenses with recommendations for operating more effectively.
Strong financial analysis (modeling) and performance management; working experience in managing statistical data.
Able to think strategically and act tactically.
Proven management experience; Ability to manage/coach a motivated staff that will have interactions with senior staff as well as front line managers. Experience with coaching and appropriate delegation. Takes ownership of individual and team results
High level of initiative, comfortable taking a leadership role (on specific projects as well as leading a team).
Proven ability to manage multiple priorities and projects simultaneously and react quickly and decisively.
Demonstrated analytical experience; utilizing software to drive automation or efficiency (i.e. SAS, Access, Excel). PowerPoint experience.
Demonstrated leadership skills as defined in Unum’s Leadership Expectations.
Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.

Unum provides equal employment and advancement opportunities for all employees regardless of a person's race, color, religion, national origin, age, disability, military status, gender, sexual orientation, gender identity or expression.