Entry-Level Export Agent
Phoenix International Freight Services, Ltd. - Houston, TX

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POSITION SUMMARY

Our Houston, TX, branch is seeking an entry-level Export Agent to handle air & ocean accounts. This role is for an organized individual with excellent communication and relationship-building skills. They will be responsible for providing great customer service, processing files and working with steamship lines to set up bookings and rates. This position pays $10/hr.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and understand the terminology and documents involved in international freight forwarding

Answer all calls to the department promptly and in a friendly manner. Assist customers and other third parties with questions, complaints, requests, tracking and tracing.

Handle and maintain export files. Obtain required information when necessary and review for accuracy.

Quote competitive rates and s olicit, arrange and coordinate bookings from customers

Create new profiles and maintain existing customer database including rates quoted and services sold, delivery information and any other requirements pertaining to the individual customer

Complete other tasks and projects as assigned

WORK EXPERIENCE AND BACKGROUND REQUIREMENTS

No freight forwarding experience needed; however, prior customer service and office work will be helpful

Ability to work in a fast-paced, high volume office environment

Excellent phone etiquette

Ability to multi-task

Proficient in Microsoft Word, Excel, Outlook; Internet

Experience working with AS400 a plus

EDUCATION AND TRAINING REQUIREMENTS (Certifications, Licenses, etc.)

Highschool Diploma or GED required

Phoenix International Freight Services, Ltd. - 2 years ago - save job - block
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