Digital Librarian -Operating Effectiveness
Cigna - Hartford, CT

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Job Description The Digital Librarian does manage data files and sources of information pertinent to the interest of a certain company or corporations are called corporate digital librarians.

Typically, the Digital Librarian is an employee of a company which may either be a hospital, an association, a government department or a private business who take care of the significant data files and written materials belonging to it. They have detailed understanding of how to find and organize information on any topic, which can assist with establishing standard methodologies for cataloging, storing, updating, and monitoring knowledge, which is using it, and how effective it is.

Today, many of the tasks are internet based as most data is electronic and therefore research is often done through the use of data networks. Many teams within a business can struggle with communication, knowledge sharing, and electronic knowledge management methods.

As corporate digital librarians, you should possess:

Proven and strong interpersonal skills *
  • Proven communication skills both in oral and in written form. *
  • A strong understanding of concise writing and an ability to make information easy to locate. *
  • Strong organizational skills in electronic records management, document classification and overall organization are required to bring a repeatable logical schematic to the business. Actual hands-on work with cataloging practices and processes including: *
  • The ability to manage and improve knowledge through benchmarking methods. *
  • Demonstrated ability to share best practices and standards in content maintenance including the storing, archiving, and taxonomical layout is also a requirement. *
  • Ability to teach and transfer insights and learning to other staff around the science of records management and maintenance. *
  • Proven understanding in the approaches to knowledge searching, queries and retrieval. *
  • Proven leadership and management skills to help drive towards a common KM strategy for tagging, storage, and maintenance
Knowledge Management:

Employs management techniques effectively in directing, planning, organizing, staffing, coordinating, budgeting, and evaluating the knowledge library's operation. Ability to collect, synthesize and organize knowledge that makes it traceable, reusable and understandable across organizations.

Understanding overall performance of knowledge library - how often it is being used, by whom, user feedback, knowledge organization and classification. Looking for opportunities to streamline, improve, and align knowledge organizational practices to improve use, adoption and user satisfaction that can be shared with the larger Knowledge Community

Record Retention:

- Ensuring record retention standards are developed within Operating Effectiveness and utilized to ensure that the Corporate Record Retention Policy is maintained throughout the Knowledge Library

- Assisting Legal with record searches for valid legal reason (e.g., subpoenas, legal actions, etc.)

- Developing techniques to ensure that key knowledge records are retained and converted as appropriate from older or obsolete media storage methods (e.g. floppy disks, microfilm, etc.)

Continuous Development:

Collecting and sharing best practices to help users and knowledge authors continue to better catalog, link, classify and search for knowledge artifacts. Makes efficiency and librarian improvement suggestions that continuously streamline knowledge and knowledge management

Using all known tools (Renaissance, Clinical Policy Website, iComply, Corporate Policy Website, Dental Shared Drives, CBH Shared Drives, etc.) to ensure that proper linkages and sharing occur when/as necessary

Communications and Capacity:

Partnering with matrix ,business customers, and other Knowledge and Library organizations to support needs relative to knowledge cataloging, organizing, searching and linking.

Required: Master of Library Science, MIS degrees or equivalent experience in this field .

Skills and Abilities:

Demonstrated leadership experience; the ability to drive and influence change

As digital librarians, they should possess a very good interpersonal skills and strong communication skills both in oral and in written form.

They should enjoy researching and reading as well as manifest a good organizational skill.

- Certified Records Manager

- Electronic Records Management Practitioner certificate


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