Process Engineering Manager
JPMorgan Chase 8,095 reviews - Wilmington, DE

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Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

serve 21 million households with consumer banking relationships

lent $17 billion to small businesses in 2011

are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation

service 8 million mortgage and home equity loans

While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

The Process Engineering Manager will lead 2 teams supporting multiple applications that deliver business changes within the Customer Support Division (CSD) and UAT testing team. The manager will personally lead and provide direction in making changes to support CSD's Business and Operations strategies and processes. The manager will balance the development of strategic application improvements with other customer/Business requests while achieving high quality release delivery. The testing and application releases follow a life cycle methodology to assure consistent gathering of requirements and quality assurance practices. The manager will work with process leads to develop the skills and knowledge of their team to ensure redundancy and flexibility as demand for changes shifts between the different applications. The manager will need to establish and maintain strong, productive relationships with internal system development leads and technology vendors. The manager must understand CSD business processes and form strong relationships with numerous business leaders within CSD to support the changing needs of the division.


Bachelor's degree in Engineering, Management Information Systems or related field. A minimum of 5 years of management experience, preferably leading other managers.

Experience in developing, executing and improving a life cycle methodology for application development and Testing.

Demonstrated written and verbal communication skills, with an ability to communicate effectively with business and technical audiences.

Demonstrated ability to improve existing processes that use technology to deliver business value.

Previous experience with vendor management is required

Previous experience with software or application development is required

Previous experience with system testing, test script development and execution.

Previous experience with collections and recovery processes is a plus



Primary Location

US-DE-Wilmington-One Christina Center / 52381


Card Services



Job Type



Day Job

Employee Status


Corporate Brand


About this company
8,095 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...