AR Analyst Support Specialist - Business Office
Riverview Bldg - Spokane, WA

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AR Analyst Support Specialist - Business Office - 1306998 About us:
      Rockwood Clinic is the Inland Northwest’s prominent physician-directed multi-specialty group, and has been serving the area since 1930. With more than 30 specialties, 40 centers, and 200 providers, Rockwood is committed to delivering the best integrated patient care available. Rockwood is the largest freestanding outpatient diagnostic and treatment center between Central Washington and Minneapolis.


      Summary: Maintains dashboards within the practice management system by ensuring the accuracy and timely entry of information from all clinic locations. The AR Analyst provides technical and training support for the application.

      Essential Duties and Responsibilities: Responsible for application operations. This includes, but is not limited to: Other duties may be assigned. §

      Reviews workflow dashboards and AR aging reports with the designated clinic personnel. §

      Researches, identifies, and rectifies any special circumstances affecting delayed submission of insurance accounts or payment of accounts. §

      Reviews insurance information loaded by registration staff for accuracy and completeness and identifies and/or rectifies problems. §

      Provides training and on-site support related to Rockwood/CHS policy and procedure or instruction on the practice management system to clinic personnel. §

      Accurately and completely documents daily communications, trainings and other transactions between the clinic staff and the business office. §

      Supports clinic staff by data entry of registration information and charge entry, and verification of insurance eligibility and benefits as needed. §

      Remains informed of statutory and regulatory changes affecting collections of receivables. §

      Provides information related to policy and procedure or instruction on the practice management system. §

      Communications promote positive relations between the business office and clinic personnel, clinic leadership and external vendors. §

      Escalates issues and situations within the clinics as necessary. §

      Participates in ‘special projects’ under the direction of the Revenue Cycle Manager.

      Supervisory Responsibilities: This job has no supervisory responsibilities

      Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

      Analytical - Collects and researches data; Uses intuition and experience to compliment data.

      Customer Service - Responds promptly to customer needs.

      Interpersonal Skills - Maintains confidentiality of all patient information and company documents.

      Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.

      Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

      Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.

      Quality - Demonstrates accuracy and thoroughness

      Quantity - Meets productivity standards.

      Adaptability - Adapts to changes in the work environment.

      Attendance/Punctuality - Is consistently at work and on time.

      Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      Education and/or Experience Preferred: High school diploma or general education degree (GED); 2 years of revenue cycle management and general knowledge and understanding of ICD9 and CPT coding ; or equivalent combination of education and experience.

      Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.

      Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

      Computer Skills: To perform this job successfully, an individual must have keyboarding skills, knowledge of Microsoft Office (Word / Excel) as well as general computer applications and practice management systems.

      Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

      IS Staff / Data Processing
      Primary Location
      Organization Riverview Bldg
      Working Location Business Office

      Shift Day Shift
      Forecasted paid hours per shift 8
      Forecasted hours per pay week 40
      Employee Status Full-time