CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber-optic network and multiple data centers for businesses and consumers. CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations.
Savvis, is a CenturyLink company, and is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients, including more than 30 of the top 100 companies in the Fortune 500, use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing. By outsourcing to Savvis and CenturyLink, enterprises can focus on their core business while we ensure the quality of their IT infrastructure automation.
We have an immediate need for a Service Delivery Rep 3 , responsible for coordinating order processing, providing provisioning support and dispute management from order entry through to delivery and billing. Responds to customer inquiries via phone and email to assist with obtaining necessary information to complete their order, for escalations relating to expedited orders and any order related rejects.The ideal candidate will assist with the Technical Svc Delivery Rep with completing projects; gathers and validating contractual pricing information prior to keying order into order entry system. Completes large and/or complex projects in a cooperative effort with the assigned Project Manager, Service Account Consultant (SAC), Technical Service Rep (TSR) and or Sales Engineer (SE) as applicable. Partners with process, legal, Service Engineers, provisioning, account management, and product to resolve newly identified solutions that the customer may want to utilize as their service
Min 5 years related experience in specific area or equivalent
Strong customer service experience
CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Qwest Communications - 22 months ago