Join a cutting edge Operations team as it brings to market CSG's next generation of software products based on Microsoft technologies. These relatively young, feature-rich products are actively attracting new business with a number of recently signed clients while also continuing to evolve and grow. As a Technical Support Engineer on this team, you will be focused on performing software deployments and supporting client implementations. You will also have the ability and flexibility to either create new operational tools or leverage existing 3
rd
party tools as a means to improve and automate operational processes. We are looking for candidates with a strong desire to work in a collaborative environment consisting of people from across the organization in such areas as product development, project/release management, and product support. Come be a part of these exciting times and grow with us!
Responsibilities:
The applicant will be responsible for the tier 2 application and systems support of the ACPx family of products for both internal and external clients
Support deployments of new software releases.
Support client implementations and customized application configurations.
Support multiple production and non-production environments.
Support annual disaster recovery exercises
The applicant will be responsible for system maintenance and monitoring to ensure adherence to contracted service level agreements as well as ensure compliance with industry standards and best practices.
The applicant will be responsible for engaging in product and process enhancements.
Qualifications
Working knowledge of Windows operating system, web services, IIS 7, .Net programming languages, and database systems.
Microsoft SQL Server and TSQL experience required.
PowerShell or other scripting language experience required.
Basic knowledge of networking and network load balancers.
Good customer support and communication skills.
Ability to support 24x7 on call rotation.
Ability to work effectively and efficiently in a fast-paced, ever-changing, team environment.
Ability to recognize areas in need of improvement and solve complex problems related to interconnected software components.
Software development experience a plus
2 - 5 years work experience required.
CSG Systems - 11 months ago
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