Professional Services Systems Engineer
SEVEN - Redwood City, CA

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The Professional Services Systems Engineer performs a variety of critical functions associated with customizing, deploying and troubleshooting trial and production deployments of SEVEN products. The Systems Engineer is responsible for implementing customer requirements via configuration and branding parameters, integrating SEVEN products with customers’ infrastructure, and verifying system and end-to-end functionality within the customer environment.

The Systems Engineer also works closely with SEVEN Customer Support and Engineering personnel in support of production issues and updates by providing technical leadership and guidance, and helping triage and resolve technical issues. In this role, they also need to be able to effectively interact with various SEVEN personnel, including developers, development managers, and systems administrators. A strong technical background and familiarity with wireless technologies and enterprise software is essential.

Major Duties & Responsibilities:
  • Perform SEVEN product deployments in both SEVEN and customer-hosted environments
  • Provide expertise and input for customization specification, implementation and deployment
  • Complete SEVEN software deployment including configuration, building and deployment of the packages
  • Provide consultation and expertise for the planning and setup of customer hosting environment, including hardware, software and connectivity (customer hosted environments)
  • Complete and/or support integrations in operator services, for example VPN, SMS-C, Provisioning and Billing systems
  • Documentation and release administration of the deployment
  • Troubleshoot and resolve technical issues on the product setup and integrations independently and in cooperation with customer and other SEVEN teams
  • Participate in the development of tools and processes that improve team efficiencies and streamline day-to-day activities
  • Participate in customer and project communications focusing on technical matters

Required Skill & Experience:
  • 5+ years related work experience
  • Proficient in Java programming
  • Ability to work in a fast-paced dynamic team-oriented environment
  • Highly motivated and willing to do what is required to get things done
  • Good knowledge of Ubuntu OS and SQL language
  • Experience with shell scripting
  • Knowledge of software development and QA processes
  • Knowledge in working with network components and troubleshooting connectivity issues
  • Basic knowledge of SNMP
  • Strong oral and written communication skills – capable of working directly with customer personnel
  • Familiar with HTML, XML, and Javascript
  • Proficiency with Unix and Windows software development environments

Preferred Experience:
  • MS in Computer Science or Engineering
  • Knowledge and experience on working with Operator systems and services, especially SMS-C, is beneficial
  • Previous Software development experience, particularly with Java, C, and C++
  • Previous experience performing software development and QA
  • Experience with the Android Operating System

Education Requirements:
  • Bachelors Degree in Computer Science, Engineering or equivalent

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