The UWHC Medical Communications Specialist ¿Objective (MCS) coordinates medical communications between external and internal parties including but not limited to outside referring physicians, rural hospitals, 911 Centers, Emergency Medical Technicians, police officers, fire departments, Air Traffic Controllers, fixed base operators (FBOs) and fuel handlers at regional airports, other flight programs, and UWHC and UW Childrens Hospital physicians and staff. Primary duties are: dispatch and flight following of the Med Flight helicopters (2) and other aircraft flying within our regional service area. The MCS must also communicate with referring hospitals, emergency fire units, and EMS units when dispatched to scene flights. The MCS must organize a coordinated response of personnel at UWHC and UW Childrens Hospital receiving patients from Med Flight and other helicopters. The MCS must ensure that other hospitals receiving patients transported by Med Flight are ready with a secured landing zone and ready medical staff for a smooth and expeditious patient transfer. The MCS must be able to initiate and coordinate emergent ground transport alternative air transport when Med Flight is not available. The MCS must initiate and follow through on all communications related to the trauma team notification system for incoming patients by helicopter and ground ambulance. At specific times when the availability of Access Center staff is limited (including nights and weekends), the MCS must be able to triage calls coming into the UWHC and UW Childrens Hospital Physician Consultation and Referral Service. The MCS does after hours handling of the phone lines for Regional Services-Respiratory Therapy, UW Home Health, and the department of Ophthalmology.
The MCS must be independent and capable of making technical and medical judgments to assist referring physicians and hospitals utilizing the services of UWHC and UW Childrens Hospital.
The MCS must be able to triage multiple emergency requests for the air transport of critically injured or ill patients. These requests originate from outside hospital referring physicians, RNs, EMS, fire, police or 911 communication centers. They must take accurate and detailed patient reports to include nature of the injury and/or illness, location of accident, landing zone information, ground contact and radio frequencies. During interfacility flights, the MCS must communicate with medical staff at the requesting and receiving hospitals regarding patient status, medical history, and ensuring that the receiving hospital is ready to accommodate the patient.
The MCS must be independent and capable of making technical and medical judgments in a rapid fashion to guarantee the safety and coordination of the two UWHC and Childrens Hospital Critical Care transport helicopters. At the same time the MCS needs to perform the same functions for helicopters from other flight programs which fly into our service area and utilize our two helipads thus making air traffic control a function of paramount importance at all times.
1. High school diploma or equivalent.
2. Experience as an emergency medical dispatcher or experience as an Emergency Medical Technician and/or 2-3 years experience in an Emergency Services role.
Preferred: Experience in Med Flight dipatch.
3. Knowledge and skills associated with use of computer applications such as Microsoft Office, Internet Navigation and Outlook Email.
4. High level of interpersonal communication skills, and the ability to maintain good interpersonal relationship with co-workers is essential.
5. Excellent medical terminology skills.
6. Ability to function calmly, use reasonable judgment, and communicate effectively in stressful or crisis situations.
7. Must be highly motivated, able to work without direct supervision in a multitude of situations.
8. Working knowledge of, or ability to learn, UWHC and UW Children¿s Hospital policies and procedures specialty areas, and physicians.
9. Demonstrated organizational skills.
10. Competence in problem resolution.
11. Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
This position will work as needed and could work on any shift. No specified number of hours per payroll period offered.
Contact Julie Jacobson for more information at JJacobson2@uwhealth.org or at 608-265-6672.
Who We Are...
University of Wisconsin Hospital and Clinics is a 566 bed facility that ranks among the finest academic medical centers in the United States. Frequently cited in publications listing the nation's best health care providers, UW Hospital and Clinics is recognized as a national leader in fields such as cancer treatment, pediatrics, ophthalmology, surgical specialties and organ transplantation.
UW Hospital and Clinics offers:
How to Apply
- More than 900 active medical staff and more than 80 outpatient clinics.
- Six intensive care units (trauma and life support, pediatric, cardiac, cardiothoracic, burn, neurosurgery) with 83 total beds .
- Nine satellite locations .
- One of only two organizations in Wisconsin with designated level One Adult and Pediatric trauma centers.
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