Linux Technical Support
Linode - Township of Galloway, NJ

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We are currently looking for technical support staff to keep up with our ever-growing customer base and offerings. Candidate must have the intuition to accurately identify and anticipate a customer°s needs. As a rapidly growing company, we°re always adding new features and services which means plenty of opportunities to develop and grow professionally.

Primary Responsibilities
  • Interact with Linode customers via support tickets, e-mail, IRC, and phone.
  • Troubleshoot customer issues and provide accurate and timely responses.
  • Identify and escalate recurring issues to system developers.
  • Interact with worldwide datacenter NOCs.
  • Handle abuse complaints.
Additional Responsibilitie​s
  • Write or test Linode Library articles.
  • Quality assurance testing for new Linode features.
  • Build and burn-in hardware and network infrastructure.
  • Must be willing to relocate to within commuting distance of Galloway, NJ.
  • 2+ years Linux System Administration experience.
  • Familiarity with common Linux server applications such as Apache2, Nginx, Postfix, MySQL, BIND, etc.
  • Ability to identify and troubleshoot TCP/IP issues, other networking issues (packet loss, connections timing out / refused).
  • Ability to troubleshoot firewall issues, identifying problematic / misconfigured iptables rules.
  • Ability to troubleshoot DNS issues (using dig, etc).
Preferred Qualifications
  • B.S. in Computer Science or related area of study.
  • Network+ or higher certification.
  • Familiarity with Linux Kernel.
  • Experience scripting in Perl, Python, Bash, etc. for system automation and/or database transactions.
  • Experience with website development and web development frameworks.

About this company
Linode is a leading cloud hosting provider with 150,000 customers worldwide, and has been offering companies of all sizes virtualized...