Call Center Supervisor
ICF International - Kansas

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Consolidated Business Operations and Support Services Located in either Topeka or Wichita, Kansas About ICF International If you want to work on the leading issues of the day, if you want your work to reflect your passion in life, if you truly want to make the world a better place, then you want to work at ICF International. Whether ensuring efficient use of energy resources, protecting the environment for generations to come, supporting cancer and HIV/AIDS patients and returning veterans, keeping young people in school and educators informed, delivering results in emergency preparedness, or breaking ground in any number of today’s issues, ICF works in the topics that lead the news. We have a passionate commitment to our work and to helping our clients achieve their objectives. We combine technical expertise with world-class analytics. We provide room for entrepreneurial thinking and grass-roots innovation to achieve compelling results for both our clients’ projects and our own company. All our work is done in a professional, collegial, and intellectual environment that allows individuals the latitude they need to perform work that parallels their passions. Our website is

http://www.icfi.com/ .
      Job Description:

              The Family Self-Sufficiency Line of Business is looking for two Call Center Supervisors who will be field based in Kansas. The two Supervisor positions will be full-time and will be dedicated to supervising call center services for the Kansas Child Support Services Program, Department of Children and Family. Responsibilities will include supporting Call Center Manager in ensuring compliance with contract requirements and implementing day-to-day operations. The Call Center Supervisors will oversee the staff of child support call center representatives and ensuring that contract requirements are being followed. Key Responsibilities: Day-to-day support of projects including: Provide support and supervision of child support call center representatives; Ensure compliance and implementation of call center requirements by call center representatives; Provide key support to Call Center Manager. Basic : 5 or more years of experience at a state, county, regional, or vendor-operated office working in the day to day operations of a IV-D office. Background and experience in call center operations and supervision of staff. Experience in understanding and supporting contract requirements compliance. At least 1 year of customer service expertise. Preferred Skills/Experience: Ability to communicate effectively with clients and staff. Decision-making and analytical skills. Experience in supervision and customer service abilities Ability to work under pressure. Experience in working on multiple scope and size tasks. Professional Skills: Analytical abilities Strong interpersonal skills Ability to supervise team. Basic computer skills. ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce. ICF International is an Equal Opportunity and Affirmative Action Employer - M/F/D/V For a listing of other career opportunities at ICF, please visit our Career Center at www.icfi.com/careers/

              ICF International - 16 months ago - save job - block
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              ICF International (NASDAQ:ICFI) provides professional services and technology solutions that deliver beneficial impact in areas critical to...