Sales Ops Support Dir 1 Safe Act
Citi - Wilmington, DE

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Reference Code: 12050156
Location: Wilmington, DE, USA
Education Level: Bachelor's Degree
Description
Exercises process controls over the mortgage origination process providing strategic views on policy formulation, and planning.Manages credit application pipelines to deliver sound and timely loan credit decisions. Partners with Risk management to resolve escalations and ensure overall credit quality. Advises and consults with senior business management to formulate new policies, products and programs. Typically deals with complex and variable underwriting issues with substantial potential business impact. Interfaces with both internal and external auditors ensuring monitoring programs and periodic review. Manages staff including management of people, budget and staff planning.Oversees compliance/quality standards for Fulfillment Operations functions within a production site. Assist Channel leaders in the coordination of strategic development for multi-site operations platforms with an emphasis on Client Focus. Participates in setting standards for QA measurements, productivity, timeliness, and client satisfaction. Will provide leadership for oversight of the client experience. Partner with Credit Risk officials to strike a balance between swift loan processing and quality credit decisions. Partner with Channel leaders to direct an effort to assess and improve the risk and control environment of operations groups. Partner and enhance relationships with the Business, Legal, Compliance, Business Risk, Sales and Marketing.

Qualifications
Broad and comprehensive knowledge of mortgage industry and underwriting process. Excellent decision making and communication skills required. Strong leadership capabilities with the ability to generate consensus and also be decisive. Strong project leadership and change management experience. Seasoned business executive who can understand and achieve the balance required to drive the organization towards making positive changes, tempered with a patient determination, which will not undermine the process. Substantial mortgage industry knowledge is a must with underwriting and processing background. This position requires a multi-faceted individual with strong negotiation skills. Ability to devise strategies and translate strategic objectives into tactical plans. Ability to communicate effectively with a wide variety of partners from the line staff through Senior Management. 10+ years of experience Bachelors degree required

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