Patient Registration Representative
Kaleida Health 75 reviews - Buffalo, NY

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Job Description
Under the direction of the Site Supervisor, Patient Access Services, this position is responsible for completing the inpatient and outpatient scheduling, registration, insurance verification, and financial clearance processes and creating the first impression of Kaleida Health’s services to patients, family members and other external customers.Additional responsibilities include interviewing patients/guarantors to obtain demographic and confidential clinical and financial information necessary to appropriately schedule, register, obtain treatment authorizations and verify insurance eligibility and corresponding benefit levels.Critical to this position is the ability to gather and record all appropriate information that lays the groundwork for the remaining or future fiscal efforts of Kaleida Health.

Minimum or Preferred Qualifications
High school diploma. Kaleida Health Registration experience as well as insurance knowledge preferred.One year customer service experience preferably in a health care setting required. Customer Service experience is defined as having experience dealing directly with the public by phone and/or in person, on a regular basis, to address their immediate needs and/or to investigate/analyze/resolve customer concerns.Successfully complete the data entry, clerical skills and customer service assessment. Requires organizational and problem solving skills. Excellent verbal and written communication skills required. Knowledge of medical terminology and medical billing preferred. Requires the ability to handle stressful situations and utilize appropriate resources. Must be able to operate general office and communications equipment, embossers, copy machines, fax machines, etc. Only employees who already have the competencies to fill the position and who can fill the position without training will be considered.

About this company
75 reviews
Kaleida Health provides a kaleidoscope of services to residents of western New York. The health system operates five acute care hospitals...