Online Support Specialist (Information Technology Consultant - Career)
California State University, Fullerton - Fullerton, CA

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JOB TITLE: Online Support Specialist (Information Technology Consultant - Career)

JOB# 4806BR

DEPARTMENT: UEE-Distance Education

SALARY RANGE: $4,314 - $7,224(service maximum)/$8,831(range maximum) per month

APPOINTMENT TYPE: Ongoing

WORK SCHEDULE: Monday through Friday, 5 pm to 2 am; ability to work a flexible schedule, including weekends, when necessary.

JOB SUMMARY: Under the general supervision of the Director of Distance Education, works collaboratively with faculty, program developers and instructional designers to ensure quality control and testing of online courses and programs. Provides both phone and on-site support in the use and troubleshooting of the university learning management system (Blackboard) and other applications used in the development and delivery of online courses and programs. Maintains a history of known issues and workarounds to resolve course management system issues. Provides instructional and technological support in developing online, hybrid, and web-enhanced courses through individual consultation and online training. Provides instructional and technical phone consultation to students in the use of online courses. Uses independent judgment and discretion to develop timely and effective solutions to a variety of user problems. Uses highly effective listening and communication skills to exercise tact, diplomacy, sensitivity, and understanding in dealing with a variety of customers with diverse backgrounds. Other duties as assigned.

ESSENTIAL QUALIFICATIONS: Bachelor's degree from an accredited university in communications, computer science, instructional technology or related field. Minimum of two years experience of applications used in online learning such as Adobe Flash, Articulate, Camtasia, Soft Chalk, and Eluminate. Minimum of two years experience in technical support of online education programs or similar environments.

Minimum of two years experience in the effective application of technology to improve the quality of online teaching and learning. Excellent oral and written communication skills and interpersonal skills. Minimum of two years experience in the use of a course management system such as Blackboard, Moodle or similar systems.

Preferred Qualifications: Experience in consulting with faculty and other professionals on instructional design and related complex technical issues.
Experience working in a higher education or K-12 education environment.

License/Certification: Valid California driver's license and independent means of transportation. Position requires visits to contract sites, school districts, and other outside constituents.

SPECIAL WORKING CONDITIONS: Must be able to work in an environment with a high degree of distraction, rapidly changing priorities, and shared workspace. Must be able to work a flexible schedule, including evening hours Monday through Friday, 5 pm to 2 am, and possible weekends when necessary.

Employment is contingent upon satisfactory completion of a fingerprint background check. If you are applying for a staff position please note that you are not eligible to work concurrently in a staff position and Academic Student position or Student Assistant position as such: Graduate Assistant, Teaching Associate, Instructional Student Assistant and Student Assistant. On line application/resume must be received by electronic submission on the final filing date by 9:00pm (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the on-line application form will be disqualified from consideration. Cal State Fullerton is an Equal Opportunity/Title IX/503/504/VEVRA/ADA Employer.

Hiring Preference: On-Campus CSUEU Employees

APPLICATION PROCEDURE: CSUF utilizes an on-line application/resume management system. An on-line application/resume must be completed by THURSDAY February 3, 2011 deadline in order to be guaranteed a review. To apply, go to: http://hr.fullerton.edu/Jobs/ , click on "Jobs at CSUF", then click on "Search" to view all job listings or type in 4806BR in the "AutoReqID section to bring up the position to submit resume.

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