Pharma Service Supervisor- North Area
Johnson Controls - Carolina, PR

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Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2011, Corporate Responsibility Magazine recognized Johnson Controls as the #1 company in its annual "100 Best Corporate Citizens" list. For additional information, please visit JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.

Under general direction, responsible for the development and supervision of people and processes delivered to a life sciences customer’s laboratory operations in Laboratory Instrument Services (LIS) and/or Laboratory Technical Services (LTS). Responsible for supervising the day to day Pharma Services solutions of an assigned team and sub-contractors to ensure the delivery of services in a safe, compliant and timely manner against an agreed budget.

Supervises, plans, directs and schedules day-to-day and long-range activities for defined Pharma Services scope and ensure that all programs and procedures of the Pharma Services staff are being properly implemented.

Reviews all work to ensure performance, safety and statutory and regulatory compliance. Ensures compliance with all company policies and procedures and adheres to company standards.

Responsible for recording of process performance metrics, maintaining and updating all assigned systems and databases. Provides regular management reports as required.

Responsible for the hiring, training and performance management of direct reports. Supports the Pharma Services Manager in establishing and coordinating departmental and individual employee goal setting.

Resolves problems and/or conflicts and maintains open communication with the client, escalating issues to the Pharma Services management team on all matters concerning execution of the contract.

Performs work in accordance with approved equipment, calibration, maintenance and safety procedures.

Reviews and updates LIS equipment, maintenance and calibration procedures and LTS procedures.

Ensures supply of spares parts and consumables for in scope Pharma Services.

Performs other duties as required.


Bachelors degree in electrical, mechanical or chemical engineering

5 years relevant field experience in laboratory and / or manufacturing pharmaceutical or equivalent regulated environments required.

2 years experience supervising direct reports

Demonstrable skills in analytical instrument maintenance and / or laboratory technical services.

May require specialized training and experience related to analytical instrumentation to include select technique groups such as: mass spectrometry, HPLC, automation, optical systems analyzers and metrology.

Thorough understanding and ability to operate all supported acquisition systems

Knowledge of, and experience of working with, the life science industry supplier base including analytical instrument original equipment manufacturers, service providers and consumables vendors would be preferred.

Knowledge of applicable regulatory guidelines and audit experience preferred.

Demonstrated organizational, scheduling, presentation and communication skills.

Must have demonstrated experience in a safe, team-based, high-performance, quality-driven environment.


Facilities Management, Operations & Maintenance

Primary Location



Building Efficiency North America

Johnson Controls - 17 months ago - save job - block
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Johnson Controls, Inc. (Johnson Controls) provides automotive interiors, products and services that optimize energy usage in buildings and...