Manager Technical Support
CharterCare Health Partners - Providence, RI

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Summary: The Manager, Technical Support is a key member of the Information Services management team and will report to the Director of Technology. Responsibilities include motivation of support team, improving productivity, facilitating customer resolution and following up with unsatisfied customers. Engaging in day to day support work will be required. Statistical analysis and improvements plans will be reviewed on a weekly basis with management. Experience in coaching and staff development is mandatory.

Experience: Minimum of 7-10 years of manager level experience in support settings, preferably in hospital information systems department (MEDITECH). Must have excellent customer service skills, and excellent oral and written communication skills. Must demonstrate appropriate time management skills and the ability to meet customer service deadlines. Requires Technical Certification in one or more of the following: Microsoft, Cisco (i.e. as of 9/12 this includes MCP/MCITP/CCENT) or recent coursework in a technical discipline.