Business Analyst (Senior)
Acumen Solutions - Washington, DC

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Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

We currently have an opportunity for a

CRM Business Analyst (Senior)

in our

Washington, DC Metro Area

location.

The CRM Senior Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions.

Roles and Responsibilities

  • Gathering and understanding business requirements
  • Designing technical solutions
  • Developing technical solutions
  • Configuring CRM COTS applications
  • Business Process Design/Redesign
  • Provide functional application expertise and team/project management
Requirements

  • Bachelors degree
  • Must be authorized to work for any U.S. employer
  • Willingness to travel
  • 4-6 years of experience
  • Professional consulting background
  • CRM development configuration and customization, EAI, scripting languages, or workflow experience
  • Experience with Salesforce.com, Siebel or other CRM COTS tools
  • Leadership of a team in the successful delivery of technical solutions
  • Call center experience a plus
  • Excellent communication and client-facing skills
  • Ability to facilitate in classroom training for new users
  • Ability to develop use cases

Acumen Solutions - 18 months ago - save job - block
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About this company
Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in...