Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and inquire ensuring their needs are met and exceeded.
Responsible for constant communication with Guests/Cast Members via a phone station
Must maintain a pleasant and positive demeanor while answering phone inquiries (“a smile in your voice”)
Answer phones, dispatch guest calls and assist with any questions or special requests; Shares information with guests
Previous computer experience- requires use of internet
High guest service expectations, initiative and ability to hold a conversation with a Guest
Must have a high level of comfort sharing Resort and product information with a Guest
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
Requires high attention to detail and exceptional listening skills
Must have Resort and Hawaiian islands knowledge
Must be knowledgeable about Resort offerings and surrounding areas
Must have Graveyard availability
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this role.
Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
This role is Part-Time and requires full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
Knowledge of Japanese language is highly preferred
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Previous Leadership experience
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.
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Keyword: AULANI CASTING