Position number (PCN):|
Job Open Date
Review Date To ensure consideration, please apply prior to the review date.
Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.
Open Until Filled
Months per Year
- W = Statewide
- A = UAA
- F = UAF
- G = UAFGI
- S = UAS
Major Org Unit
University of Alaska Fairbanks
Clerical/Office Support Customer Service
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Salary Grade Salary Schedule
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HR Phone Number
University of Alaska Fairbanks - (907) 474-7700
HR E-mail Address
University of Alaska Fairbanks - firstname.lastname@example.org
Job Posting Information
Job Posting Summary
This position will serve as the EBM Communications Editor for the CRCD Bookstore. The College of Rural and Community Development (CRCD) is committed to education through which all Alaskans, particularly Alaska Natives and rural residents, may protect and enrich the quality of their lives and cultures. CRCD geographically serves nearly two-thirds of the state, representing more than 160 primarily Native Alaska communities. The college is also the center for support and development of distance delivery of education throughout the university. The main office is located in the Brooks Building on the University of Alaska Fairbanks (UAF) campus.
Knowledge, skills and abilities required for this position.
Ability to interpret copyright law and the ability to research copyright clearance. Excellent customer service, cash-handling, and interpersonal communication skills. Works well in a fast-paced environment and under pressure. Skills in attention to detail, usage of the Internet, and utilizing computer software (Word, Excel, e-mail, point-of-sale programs etc.). Ability to work independently, maintain confidentiality, complete tasks amid interruptions, maintain accurate and complete records, meet deadlines in a timely manner, interact effectively and positively with a variety of individuals, and prioritize workload. Ability to lift 70 pounds.
Typical education or training required for this position (including licenses).
College coursework. Valid State of Alaska driver's license.
Length of time and type of experience required for this position.
3 years retail/cash handling/merchandising experience, and information research or library experience, or and equivalent combination of training and experience.
Preferred knowledge, skills or abilities for this position.
Preferred: Knowledge of textbook and media formats. Knowledge of accounting. 3 years retail/cash handling/merchandising experience.
Special Instructions to Applicants
Please attach a cover letter and resume detailing your experience/qualifications for this position and a list of three references to include previous supervisors. If you need assistance applying for this posting please contact the UA helpdesk at (907) 474-7700.
Special Conditions of Employment
Hire will be contingent upon successful background check.
Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).
Ability to lift 70 pounds. Ability to stand for long hours.
Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at http://www.alaska.edu/benefits for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: http://www.alaska.edu/hr/procedures/PDF/personnel.reference.everify_faq.pdf E-Verify Participation Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf E-Verify Participation Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf Right to Work Poster (English): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWEnglishversion.pdf Right to Work Poster (Spanish): https://e-verify.uscis.gov/emp/media/resourcesContents/WebBPPOSTERRtoWSpanishversion.pdf
Sell and refund textbooks and materials per CRCD Bookstore Policies
Balance cash drawer and prepare daily cash summary. Process incoming return shipments e.g. rental program, refunds, equipment loans from distance delivery students. Provide shipping within 1 business days. Monitors, maintains supply inventory levels, and keeps accurate records e.g. Inks, paper, etc. Coordinate with other staff members for supply needs and bookstore manager for approval. Maintains courses and adoptions. Assist in shelving textbook / materials.
Explore and recommend alternatives to reduce cost and improve delivery of stock. Assists in physical inventory count of all bookstore merchandise. Back up bookstore personnel during absences. Acts as quality control. Ability to lift 70 pounds. Ability to stand for long hours
Apply buyback policies using a point of sale system or other database in use at the bookstore.
Maintain pro card, reconciliation, weekly and monthly for Bookstore purchases. Assists in Shelving merchandise. Sale Duties: Provides customer service for retail sales e.g. cash, credit card, Polar Express Bear Bucks and Agency sales, on accounts, Espresso (EBM) sales, refunds, buybacks and custom orders.
Pick textbooks and materials accurately from a shelf pick list. Conducts sales and custom orders for rural campus faculty, staff, and students. Produce print on demand (POD) books, course packs, cd roms, DVD's, audio's and course guides for orders. Assist in packaging and mailing textbooks to rural students.
Duplicate DVD's and CD's as needed for courses. Monitor inventory levels. Research / liquidate excess stock to 3rd parties. Traveling requirements as needed. Pack, notify and maintain for pick up orders. Informational phones/fax/email: Responds to inquiries and requests for assistance from students, staff, and general public regarding refunds, buyback policies, return policies and procedures of textbooks in person as well as by fax, phone and email in a timely manner. Sets up and maintains accounts with vendors within POS. Maintain desk copy and Copyright forms, receive, complete, communication. Effectively provides campuses and students with accurate information and customer service Submit purchase requests for bookstore supplies. Metrics: Shipments will maintain an accuracy of 98% or higher to our customers. Bookstore emails, faxes, and phone responses will be responded to within three business hours. Store inventory will be 98% accurate at all times.
EBM Communications Editor
(Primary Responsibilities) Receiving: Receives invoices for shipments and verifies that the contents are accurate. Matches invoices with the appropriate purchase order and accurately receive merchandise in POS. Maintains precise records and proper filing system. Any backordered books are processed and shipped to the customers. Notify Publishing editor of damage shipments. EBM: Present the EBM to different organizations, schools and school districts, University departments and campuses to establish a clientele base for book orders and production with a focus on Native Alaska Culture and language. Travel to areas where this technology would benefit customers and demonstrate the conveniences and benefits of the EBM. Keep up to date with new book updates and capabilities for the EBM. Copyright: Using the Copyright Clearance Center, publishers, authors, filmmakers, corporations and any related persons to purchase and acquire copyright permission from publishers and authors to print and digitally distribute course materials for the following media, books, periodicals, newspapers, videos, audios, DVD's, cd roms, software and online web pages to be used for all CRCD Rural Campus Courses. Interprets and applies copyright law as needed. Maintain current copyright spreadsheet and active copyright notebook. Keep track of payments of copyrights and initiate purchase orders, requisitions, cash pay and payments by credit card for all copyright transactions. Keep accurate records of all cost involved in copyright clearance costs and duplicating costs. Social Media: Using social media platforms, communicate store information such as promotions and closings. Engage customers through Facebook marketing and grow the bookstore's social media presence. Operates and communicates via the bookstores social media presence. (Secondary) Ordering: Negotiate the best possible pricing and shipping for all bookstore merchandise. Create purchase orders for merchandise and place orders. Manages return deadlines to insure timely returns to the publishing companies. Work with Sellers to return shipments that are damaged or faulty. Works with publishers to solve issues such as short and lost shipments. Maintains credits and insures credit memos are processed. Confirms backordered materials' delivery dates and guarantees that they arrive in a timely manner. Maintain accurate ordering records and follows up as necessary. EBM: Formats files for custom book orders and ensures that they are in the proper layout to be printed. Act as a quality control specialist to verify that customers have approved the order proof before moving it into production. Produce books and other custom materials on the EBM as requested by customers and clients. Maintains EBM book catalog and adds new books as needed. Amazon: Audit the Amazon store inventory on a regular basis so that our online store is accurate. Monitor sales trends and adjust item prices to reflect these trends. Ensure customer satisfactory rate does not fall below 95%. Keep store up-to-date with inventory and store policies. Use the EBM Top 100 sales list as a resource to add new books to the Amazon store's inventory and increase sales. Work to establish and grow the bookstore's Ebay store and future ventures.