Bilingual (Eng/Span) Client relations Specialist
YWCA USA - Glendale Heights, IL

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The YWCA is currently recruiting for the position of Bilingual (Spanish/English) Client Relations Specialist, a non-exempt, full-time position of 37.5 hours per week. The position is supportive of several programs of the YWCA’s Glendale Heights location, including Sexual Violence Support Services, Economic Empowerment Services and Early Childhood Services. This position is available due to a vacancy and recruitment is active until the position is filled.

Opening Salary Rate is: between $12.77 to $13.77 per hour. Geographic Work Area: West Suburbs of Chicago, center in Glendale Heights.

SUMMARY: The Client Relations Specialist is responsible for educating visitors about YWCA and our available services; to assist clients with completing required forms and assessments; and to manage the office environment and provide administrative support. The Client Relations Specialist must demonstrate respect and appreciation for working in a multi-ethnic and multi-cultural work environment. Visit our website at www.ywcachicago.org to learn more about us. POSITION CHALLENGES:

QUALIFICATIONS:
• Two years of prior work experience in providing customer service, and one year of experience in administrative support, within a service-oriented environment are REQUIRED.
• Demonstrated proficiency in operating MS software including Office and Outlook; database management (data entry and manipulation) skills, spreadsheet proficiency and internet search applications is REQUIRED.
• Fluency in Spanish and English, and understanding of Hispanic/Latino culture, are REQUIRED.
• Demonstrated ability to work independently; to handle multiple assignments and tasks; and to independently apply and carry out policies and procedures within the assigned area of responsibility are necessary to the role.
• Tact and discretion in managing and handling confidential materials and documents.
• A general knowledge of local communities’ resources is preferred.

EDUCATION REQUIRED: A High School diploma is REQUIRED, with preference for an Associate’s degree from an accredited school, or other college level studies leading to a degree.

CANDIDATE INSTRUCTIONS: Please send your email with cover letter and resume as attachments, in Word or PDF format, to careers@ywcachicago.org with “Bilingual (Span/Eng) Client Relations Specialist“ in your email’s Subject Line.

No phone calls, or faxes, please. If you do not meet the minimum requirements of the position, we kindly request that you do not apply.

Reasonable accommodations will be made for an incumbent to meet the essential responsibilities of the position.

Location: Glendale Heights, IL 60139 US
Date Posted: 01/24/2011 Date Last Modified: 01/24/2011 Start Date: 1/31/2011
Hours per week: 37.5

Salary:Certifications desired:
Contact: Kaira O'Neall Email: careers@ywcachicago.org

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