Systems Engineer
MRI Software - Cleveland, OH

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MRI Software offers enterprise software applications and hosted solutions that support real estate property owners, investors, and managers in operating their real estate property management businesses and maximizing the returns on their diverse global business portfolios. Our client base ranges from small- and mid-size property managers to Fortune 500 companies.


The Systems Engineer is responsible for design, configuration and implementation of all IT hardware and software in a data center environment requiring 24 X 7 uptime to support our SaaS product offering. The role also includes responding to escalated customer cases that require technical troubleshooting in our SaaS environment.


Configures implements and provides tier 3 support for incident resolution and service request processes for technical problems and IT issues involving applications and the hardware these applications run on.

Activates hardware and software packages into the production enterprise computing environment.

Builds, configures and tests production level computing systems and installs incremental changes, patches and upgrades to all enterprise computing systems

Works on routine designs for single systems.

Troubleshoots components of systems relying on proven techniques for IT systems analysis and evaluation.

Functions as on-call or backup for other staff members to provide Level 2 or 3 support

Serves as technical leadership for projects with limited scope and complexity.

Working knowledge of current trends and techniques for their technical track, including:
o Installation and configuration techniques
o Standard protocols
o Design implications

Knowledge of the following technologies:
o Windows 2003/2008
o Active Directory/GPO’s
o Citrix
o VMware ESX/ESXi
o HP Servers

Knowledge of the following technologies is a plus:
o Oracle and SuSE Linux
o HP C7000 Enclosures

About this company
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MRI Software offers business management solutions to the global property management industry as well as to corporate real estate managers....