Millwork Customer Service Rep
ProBuild 97 reviews - Holmen, WI

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Provides support to the outside and inside sales team including administrative support and/or customer service. Serves as a support and liaison between sales personnel and customers.


Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

Serves as liaison between the sales organization and customers.

Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements. Promotes an effective working relationship with customers and may be contacted directly by customers requesting information.

Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.

In addition, works w/Dispatch on site returns.

Investigates customer complaints or concerns. Relays customer concerns to others on the sales team and assists in investigating the issue. Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

Coordinates with other departments throughout the company on quotes, orders, deliveries, returns and credits.

Maintains up-to-date vendor/source product catalogs, with current product and pricing information, and coordinates sample ordering.

Maintains customer files and job files.

Enters orders into system and schedules delivery of products.

Remains current on customer preferences, changes in local codes and product developments by attending in-house meetings, vendor training or reading trade journals.

Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures.

Coordinates vendor order quantity price discounts.

Assists Accounts Receivable with project, billing and change orders.

Helps with submittals on close out documents, shop drawings and samples.

Carries out other duties as required.



Knowledge of company products

Knowledge of company product pricing, discount and estimating formulas and guidelines

Strong attention to detail

Knowledge of basic math and measurement skills

Good interpersonal and customer relations skills

Good verbal and written communication skills

Ability to work in a fast-paced environment with ongoing deadlines

Ability to multi-task and prioritize

Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program


High school diploma or GED and prior sales support or customer service experience preferred


The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time

o Occasionally required to lift up to 25 pounds and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

About this company
97 reviews
ProBuild Holdings is where the pros go for building supplies. The company is one of the nation's largest suppliers of building...