Customer Service Representative
GC Services - Mesa, AZ

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Customer Service Representative

Excellent written communications skills Strong interpersonal and organizational skills This is a limited job description. A more detailed job description is available when filling out an employment application. EOE m/f/d/v

Duties and Responsibilities:

Essential functions include: Provide direct customer follow-up for individuals and general complaints and compliments. Data entry on tracking systems for recording complaints, questions, and suggestions. Mail information to customer as needed. Required to handle escalated complaints. Participate in all regularly scheduled team meetings.

Additional Requirements:

High School Diploma or equivalent. Experience in customer service helpful. Must have good knowledge of business English, spelling, and punctuation. Be able to communicate clearly and effectively, both orally and in writing. Must have a clear speaking voice and be able to enunciate words sufficiently to be understood over the telephone. Must have excellent listening skills and be able to interpret information accurately. Must be able to maintain a high level of confidentiality in dealing with customer information. This is a limited job description. EOE M/F/D/V Essential functions include: Answer incoming telephone calls for products any additional products added to the Call Center. Provide accurate information about client products and services to the caller and educate callers on how to use client products. Provide call completion and/or alternate billing methods for the customer. Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion. Provide excellent quality customer service. Other duties as assigned. Benefits:
• Corporate discounts
• Contests & team incentives
• Fun, casual environment Requirements:
• High School diploma or GED
• Exceptional customer service/sales skills
• Ability to type a minimum of 30 WPM
• Excellent written and verbal communication ski8lls
• Strong computer and internet skills
• Excellent problem solving skills
• Positive and motivating attitude