The General Manager provides leadership and direction for terminal and overall cargo handling operation. The incumbent will direct and supervise the work of terminal management and Superintendents to ensure an efficient, safe and productive operation while partnering with the Marine Manager for vessel and marine planning. The General Manager will be held accountable for supporting operational and financial goals while remaining within specified budget guidelines.
Provides operating direction for the terminal and its management team members
Develops and maintains professional customer and port relations by identifying and meeting customer needs. Ensures that staff and labor demonstrate customer service principles.
Develops short range business plans designed to achieve company goals and objectives.
Remain aware of financial and budgetary guidelines and work within set limits
Secures, evaluates and develops staff who will assure the level of performance and productivity necessary to achieve current and future objectives; Hold regular meetings with staff members to maintain communication lines
Ensures that site staff works effectively as a team with each other and with other Ports America staff. Ensures effective and regular communication and high employee morale.
Keeps Area Vice President aware of current operations status through regular communication and by issuing periodic reports.
Ensures positive relations with labor and union officials and that labor policies and union contracts are understood and followed.
Develops, communicates and maintains operating and administrative procedures (consistent with area procedures and objectives) designed to provide required information and facilitate internal practices.
Ensures that all Ports America policies, procedures and controls are followed and that required reports are completed accurately, submitted on time to appropriate staff members, customers and other designated personnel, and that appropriate staff and labor have a full understanding of these procedures.
Supports Ports America sales and marketing goals by participating in sales activities through new business development and long term customer contracts.
Ensures high levels of productivity and efficiency by assessing operational practices and procedures, and by developing and executing appropriate plans, and directing the stevedoring and terminal activities.
Works closely with planners, superintendents, gate and yard personnel, vessel operators and their agents in developing efficient and appropriate plans to load / unload vessels.
Evaluates and determines appropriate labor and equipment requirements for each vessel, ensuring availability of labor, and that equipment is available and in efficient and safe working condition.
Completes other tasks and projects as assigned.
Must have working knowledge of managerial and leadership principles, with the ability to influence other management team members and lead a department of technically proficient individuals
Must have familiarity with all aspects of the systems support for the terminal, including software applications, equipment and work flow
Must have extensive knowledge of safety, health and environmental issues as they affect the workplace, including local regulations, national requirements, and governmental agency requirements
Must have working knowledge working within budgetary guidelines
The ability to exercise sound business judgment in order to set direction and establish priorities
Capable of executing exceptional time management, due to fast-moving, demanding work environment
The ability to exercise discretion and good judgment, with an ability to understand the effect of decisions within the operation
BS/BA degree in Marine Administration, Transportation, Operations Management, Engineering, or equivalent experience working in management
Minimum of five (5) + years of progressive management experience.
Knowledge of terminal operations, planning and stevedore operations.
Experience with computerized operating systems.
Experience with related union contracts and managing labor.
Knowledge of safety and accident prevention codes and regulations, and related industry governmental regulations.
Physical Working Conditions
The ability to climb up and down a latter on a vessel on occasion and when needed.
The ability to work in changing
The ability to work in an environment with moving objects and machinery
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.