Rep I Client Support Mid Market
CVS Caremark 10,630 reviews - Pittsburgh, PA

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Job Category: Account Management, Call Center, Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Client Support is an important team within the organization, acting as a liaison between our clients and participants. Client Support Specialists address the day-to-day needs of clients and participants. This is a Caremark tenured and experienced employee who brings business knowledge and process knowledge expertise vital to the role in handling client initiated plan participant issues, problems, and other needs that require hands on resolution. Required Qualifications:
RX Claim experience Possess strong self-management skills. Responsible for complaints, suggestions and comments in queue Receive and respond to client issues in a timely manner via email, fax and telephone. Responsible for timely follow up on requests to ensure resolution. Ensures complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting. Provides plan benefit override support at client request. Provides feedback to Customer Care management on servicing incidents and developing service trends. Partners with Account Management team to ensure maximum client satisfaction. Contacts participants at clients request. Responsible for Account Executive Consideration resolution manager queue. Represents Caremark at client benefit fairs as needed. Assist with Client Infusion Training as needed. Performs duties as assigned by supervisor. Scheduled Hours for this position: Monday - Friday 7:00am - 7:00pm (Schedule to be determined) Preferred Qualifications:
Access to enter overrides in Peoplesafe and AS400 Strong knowledge of plan designs Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

About this company
10,630 reviews
CVS Health is a pharmacy innovation company helping people on their path to better health. Through our 7,800 CVS/pharmacy retail pharmacies,...