Specialist Operations (N)
American Water - Honolulu, HI

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Primary role: The Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area.

Key Accountabilities:

Use and maintain various software programs to: compile, track, report and verify data in support of plant operations, capital projects, field work, regulatory compliance and employee records. Assist plant personnel in: analyzing, evaluating and preparing reports for specific departmental work needs. Such needs may include but are not limited to: business reporting, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. Complete various payroll and accounting tasks such as: processing payroll; entering employee time charges; producing standard reports; and tracking of overtime hours, sick leave and vacation hours. Verify accuracy of data entered and computations performed. Assist operations personnel in monitoring and maintaining chemical inventories and maintenance supplies. Perform purchasing and receiving functions as necessary. Maintain purchasing records and prepare and file necessary reports. Work with vendors to resolve invoice and performance issues. Provide general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, assist in preparing permits, preparing and distributing meeting minutes, handling travel arrangements, document preparation, and organizing and filing documents, including confidential personnel information. Assist customers in resolving billing and service related issues. Receive customer payments and process requests for payment options. Establish new customer accounts and perform land ownership research as need to maintain our customer data base. Prepare “special issue” customer bills as necessary.

Education: High school diploma with post high school coursework in secretarial science, business, finance or accounting required; associates level degree in business, finance, accounting or engineering preferred.

Skills: Demonstrated organization and administrative skills. Demonstrated communication skills, both verbal and written. Demonstrated ability to manage and prioritize tasks. Demonstrated interpersonal skills. Demonstrated competency with a variety of software packages.

Knowledge: Thorough knowledge of standard business practices and principles, including basic accounting and budgeting In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (Lotus Notes/MS Outlook). Knowledge of business systems such as SAP preferred. Knowledge of utility industry preferred.

Experience: 5 years overall work experience with at least 3 years experience in accounting, payroll or administrative support work

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