Retail Supervisor -- Goodwill Industries of Mid-Michigan -- Oscoda
Goodwill Industries of Mid-Michigan - Oscoda, MI

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The mission of the Retail Supervisor is to assist in the supervision of the store staff and to provide opening and closing services in the absence of the Store manager or Assistant Store Manager. The Retail Supervisor will be accountable for all retail store operations in the absence of other retail management team members and is a key holder. As such, he/she opens/closes, prepares the store for the business day, conducts quality assurance inspections, monitors production levels, operates the cash register, provides/promotes excellent customer service, and provides guidance for all store associates.

The ideal candidate for this position will have a high school diploma or GED, minimum two years of retail or related type of work, excellent customer service and communication skills, and able to use the POS equipment. In addition, the Retail Supervisor must have telephone access, reliable transportation, able and willing to work a flexible schedule that includes weekends and evenings and be able to meet the physical demands of the job, bending, stooping, and lifting (15-35 pounds).

The following is a list of the duties and responsibilities associated with this position:
-- Supervise and train store staff
-- Open and close the store according to policy and as directed
-- Assist with procedures related to the cash registers and cash handling
-- Deliver good customer service
-- Maintain a safe and secure work environment
-- Appropriately handle customer concerns/complaints
-- Stock and return merchandise per company directive
-- Ensure that all merchandise is displayed appropriately
-- Maintain the overall appearance of the store, directing staff as needed
-- Adhere and enforce all policies and procedures, maintaining a good attendance record
-- Promote good relationships with other organizations/residents in the market area served by the store
-- Maintain a positive and cooperative working relationship with all colleagues
-- Support the mission of Goodwill Industries and abide by the Code of Ethics
-- Promote good customer relations
-- Cooperate with investigations
-- Assist in maintaining the cleanliness of the store
-- Ability to be a good steward of Goodwill’s resources
-- All other duties as assigned

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