Guest Service Agent - Overnight
Kimpton Hotels and Restaurants - Washington, DC

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We are actively seeking a highly motivated, determined, well spoken, experienced Guest Service Agent.

The Overnight Guest Service Agent is responsible for providing quality guest services that include registration and check-out, mail and message service during the overnight shift. The Guest Service Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Review arrivals noting special requests, blocking rooms as needed.

Check in and out hotel guests in a confident, professional and friendly manner.

Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.

Complete all items on appropriate (AM, PM, Graveyard) checklist by end of shift.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Follow established key control policy.

Ensure proper credit policies are followed.

Issue guest safety deposit boxes.

Submit all lost & found articles accompanied by a completed lost & found report.

Knowledgeable of immediate area, services, attractions, and events.

Knowledgeable of fire and emergency procedures.

Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.

Verify credit limit report.

Monitor room availability throughout the day.

Review daily the selling status of the hotel using yield management system.

Attend department meeting once a month.

Performs all other duties as directed by immediate supervisor.

Required Skills & Experience:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Must be accountable for balancing daily shift bank. Also must maintain organization image by demonstrating quality service at all times.

Do applicants need to provide their own work permit?


Accommodation Provided?

Position Categories:
Front Desk, Front Desk - Night Audit

Kimpton Hotels and Restaurants - 23 months ago - save job
About this company
16 reviews
A respite and service center for those among the working poor, homeless and at risk of homelessness