General Manager 3 - Food
Sodexo - Sitka, AK

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Nana Management Services ( ), in partnership with Sodexo USA, has an exciting General Manager Food Service oppurtinity in Sitka, AK.

This key leadership position is directly responsible for the successful operation of Food Services in a Hospital. The General Manager ensures client, customer service satisfaction with efficient cost effective management meeting and exceeding stated expectations. Responsible for all foodservice related activities; including patient dining, retail and catering operations, quality improvement, sanitation and infection control. The General Manager provides strong leadership to a team whose focus is exceptional service, exceptional quality and driving customer service.

Essential Functions:
  • Direct responsibility for a Joint Commission accredited hospital
  • Provides team leadership by ensuring cohesiveness at the unit and with the

  • Oversees expenditures and controls unit financials.
  • Directs daily food service operations in order to provide quality products
operations including menu evaluation, planning, purchasing, inventory,
receiving, food preparation and storage.

  • Maintains and implements sanitary and food safety conditions and training to
adhere to auditing procedures and statutory regulations.

  • Develops a monthly report for the client that establishes a rapport, promotes
partnership and fulfills the client needs and expectations.

  • Accountable for the execution of product and service quality by maintaining
highest level of delivery.

  • Promotes and supports workplace diversity initiatives.
  • Executes strategic plan by implementing short and long term goals that align
with the scope of services, mission, and values.

  • Manages by providing positive and constructive feedback to employees in order
to reward, coach, and motivate.

  • Prepares and updates statistical reports to ensure compliance with federal,
state, local regulations and Sodexho/Client policies and procedures.

  • Supervises day-today work activities, assigning and prioritizing activities,
and monitoring operating standards.

  • Establishes a safe work environment for employees by performing safety audits
and inspections, conducting safety related training, and maintaining on-going
communications with employees.

  • Reviews financial statements to ensure performance is in accordance with
business strategic initiatives.

  • Maintains kitchen and storage facilities to meet/exceed sanitary conditions.
  • Provides direction to employees and independently determines and develops
approach to solutions, work is reviewed periodically and ensure objectives have
been met.

  • Supervision provided has direct responsibility of client contract and manages
activities of unit, exempt employees who exercise significant latitude and
independence in their assignments, functions as an advisor to a unit regarding
tasks, projects, and operations, becomes actively involved in daily operations
only when required to meet schedules or to resolve complex problems.

  • Develops and administer budgets, schedules and performance.
  • GM has responsibility for selection, orientation and training and development
of employees, including initiating personnel actions, such as the hiring and
termination of employees.

  • Monitors internal quality assurance and food safety audit process including
HACCP record keeping.

  • Other related duties may also be assigned.
  • Bachelor Degree in Food Services Technology/Management or related field; or
A.A Degree plus 3 years of directly related experience (GM of a foodservice
unit for a Joint Commission Accredited hospital 50 beds or more and have
participated in and satisfied the requirements of a Joint Commission survey),
Registered Dietitian or Certified Dietary Manager.

  • If not currently a CDM, must be enrolled and have seven years of direct
foodservice operational management experience with inventory purchasing
knowledge and control.

  • Strong knowledge of food and catering trends
  • Strong leadership, management and coaching skills
  • Strong communication skills both written and verbal
  • Ability to communicate on various levels to include client, management,
customer and front line staff levels

  • Excellent financial, budgetary, accounting and computational skills
  • Proficient computer skills to include; various computer programs, e-mail,
Microsoft Office programs, and the internet.

Knowledge, Skills, and Abilities:
  • Exceptional verbal and written communication skills to convey complex and/or
detailed information to multiple individuals/audiences with differing knowledge
levels, role may require strong negotiation and influence, communication to
large groups or high level constituents, representation of the organization,
advanced tact and diplomacy, etc.

  • Systematically gather information from a variety of sources, analyze
information, identify implications of data, draw appropriate conclusions,
generate viable, alternative solutions to a question or problem, and evaluate
the consequences of choosing each alternative.

  • The ability to develop and maintain professional, trusting, positive working relationships
with clients, supervisors, staff, managers, customers, and vendors.

  • The willingness and ability to be aware of, understand, respect, and values
the diverse cultural, ethnic, gender, age, educational, professional, etc.
backgrounds and styles of other and to adapt ones own behavior based on that

  • Provide excellent service to external/internal customers and clients. This
includes seeking to meet customer needs, expectations, and demands quickly and
effectively; remaining calm and professional when dealing with difficult
internal or external customers; reviewing complaints from internal/external
customers and taking action to remedy the complaint and treating the customer
as valuable.

  • Demonstrate eagerness, enthusiasm, optimism and passion when working.
  • Work productively and effectively in a fast paced, stressful, demanding,
and/or ambiguous work environment.

  • Delegate the authority to complete work activities, giving clear direction as
to what needs to be done, and monitoring performance against a predetermined
deadline and/or measure of quality to ensure quality and timely completion of

  • Set priorities, plan, and coordinate work activities including developing
plans with long-range horizons based upon a sound knowledge of corporate
expectations (policies, budgets, strategic plans).

  • Motivate and guide others to work hard by building a sense of teamwork and
commitment including clearly communication and reinforcing aims and goals of
team, unity, cooperation and excellence.

  • The ability to speak clearly and politely to management, associates, and
customers when conveying information, using correct grammar and not slang
terms, and targeting the amount, style, and content of the information to the
needs of the receiver.

Physical Demands:
Frequent sitting, using hands/fingers, handling, reaching with hands and arms,
talking, hearing, and seeing (up close, at a distance, along the periphery,
with depth perception, and the ability to adjust focus); occasional walking;
standing for up to 4 hours; occasional lifting of up to 25 pounds. Work is
performed in a professional office.

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job, dealing effectively
and reasonably with stress in the workplace without lost time or undue strain.
While performing the duties of this job, the employee is frequently required to
sit and talk or hear. Specific vision abilities required by this job include
close vision, distance vision, color vision, depth perception, and the ability
to adjust focus. Employee may be asked to walk on uneven surfaces, bend, squat,
climb stairs, sit for extended periods of time, work at a computer terminal for
extended periods of time, key, answer telephones, discuss issues with fellow
employees, and lift and carry 25 pounds frequently as needed.

Work Environment:
The work environment characteristics described here are representative of those
an employee encounters while performing the essential function of this job.

Reasonable accommodation may
be made to enable individuals with disabilities to perform the essential

Fair Labor Standards Act Status: Exempt

The above is not intended to list all possible essential functions or
requirements as they are subject to change. The employer reserves the right to
revise or change this description. This description does not constitute a
written or implied contract of employment. As this is a salaried position, it
may require varying amounts of time to accomplish the assigned duties,
including time spent outside of the normal business hours for which
compensation is included in base pay. To perform this job successfully, an
individual must be able to satisfactorily perform each of the above essential
duties and meet the physical demands. Reasonable accommodations may be made to
enable individuals with disabilities to meet these conditions.


Position Summary:
Directs all contract management service operations at a single account/unit. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Manages through managers and is accountable for the contract. Senior-most person assigned to a one client account.

Qualifications & Requirements:
Basic Education Requirement - Associate's Degree
Basic Management Experience - 3 years
Basic Functional Experience - 4 years

Sodexo will require a background check and may require a drug screen for this position.
Sodexo is an EEO/AA/M/F/D/V employer.