Hospital Manager
Paw Prints Veterinary Clinic - Morgantown, WV

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Paw Prints Veterinary Clinic located in Morgantown, WV is seeking a Hospital Manager to join our practice.

Job Summary

The Hospital Manager is a leader and an integral member of the hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

Job Duties and Responsibilities

Leadership and Planning
  • Collaborates in a leadership role with the Managing Veterinarian as the “owners” of the hospital’s success.
  • Creates the hospital schedule and manages labor costs to budget.
  • Participates in the weekly, monthly and annual planning and budget maintenance process.
  • Establishes goals for the practice and staff.
  • Acts as a champion for change and identifies, documents, shares, and promotes best practices
  • Plans and leads employee meetings.

  • Oversees employee benefits program and hospital insurance plans.
  • Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
  • Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
  • Performs quality checks and reviews of client files.
  • Manages vendor relationships.
  • Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management
  • Works with the Managing Veterinarian and DDO to oversee staffing needs including hiring, training, disciplining and terminating as required.
  • Recruits new employees and participates in the selection process.
  • Completes employee orientation, training and performance appraisals.
  • Coaches and mentors employees and identifies continuous learning and skill building needs.
  • Implements performance-based incentive and rewards and recognition programs
  • Mediates conflict and maintains employee morale.
  • Manages front office staff including grooming and boarding staff.
  • Tracks and maintains current licensure for all DVMs.

Client Service
  • Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
  • Trains staff on client service initiatives and uses client visit growth best practices.
  • Demonstrates and reinforces the highest level of client service.
  • Manages client relationships; effectively resolves client issues and escalations.
  • Oversees client follow-up procedures, including reminders and call backs.
  • Utilizes client service initiative measurements to evaluate hospital and staff performance.

  • Manages accounts receivable.
  • Reconciles daily cash and monitors the petty cash.
  • Continually drives revenue and manages costs to budget.
  • Performs invoice audit reviews.
  • Manages inventory and oversees the semi-annual inventory process.
  • Controls all facility and administrative costs.
  • Processes DVM production payments.
  • Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals.

Qualifications: Knowledge, Skills, and Abilities

  • Supervisory and leadership experience
  • Multi-functional operations including budget and labor management
  • Customer service and marketing techniques
  • HR policies and protocol development
  • Staff management including: coaching, development, performance appraisals, and resolution management

  • Customer service best practices
  • Interpersonal skills
  • General management skills including reporting and data analysis
  • Problem solving and conflict management skills
  • Excellent oral and written communication skills
  • Organizational skills
  • Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)

  • The ability to delegate responsibility and achieve results with hospital team members
  • Must be able to handle multiple tasks and remain flexible with assigned duties
  • Capable of championing change and driving innovative programs in the hospital
  • Must be able to work well in team environment
  • Capable of quality decision making
  • The ability to coach, correct, develop and motivate employees
  • Demonstrates excellent time and task management
  • Demonstrates professional and courteous presentation with staff and clients

Qualifications: Education/ Experience
  • Bachelor’s degree in business or related degree preferred
  • 3-5 years experience in a Manager role
  • 2-4 years customer service experience
  • Experience in a hospital setting in positions of increased responsibility a plus

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.