Architect, Hotel and Corporate
Hilton Worldwide - Memphis, TN

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Hilton Worldwide - Systems Solutions

755 Crossover Lane



The position is responsible for design, implementation (alongside outsource vendors) and project leadership in line with direction from the Senior Director Infrastructure and Technology. The position is responsible for current and future technologies across hotel and Corporate locations. The position will liaise with vendors to ensure applications and hardware is installed to Hilton standards and documented accordingly. The position will have in-depth knowledge of Microsoft, Anti-Virus, ONQ, Fidelio, Telepresence, Video Conference, Wireless technologies. The position will also need indepth hardware knowledge from vendors such as Cisco, HP, Apple and IBM. The position will also require strong knowledge of ALL Hilton application that touch either hotel or Corporate locations. The position will require strong 3


party vendor relationship knowledge including being able to present to Field Service and internal Corporate customers on new initiatives and activities. The position will be expected to be able to lead projects from a technology viewpoint including the production of documentation that can be used on a global estate. Budget responsibility within a project and providing Capex and Opex information through budget season will be expected. The position will work closely with Field service leadership team, Enterprise Security and Corporate teams to ensure standards are delivered effectively alongside relevant outsourced vendors. The position will ensure full compliancy is maintained alongside Enterprise security and field service teams. The position will be an escalation point for the outsourced vendor in the hotel and Corporate environment. The position will be expected to play a key role in the Certification committee for the Hotel and Corporate environment to ensure any new or updated product is correctly position into the global hotel & Corporate enterprise.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

Specifically you will be responsible for performing the following tasks to the highest standards:

Provides guidance and technical leadership on Hotel infrastructure to development teams and product owners

Writes technical business documents such system architectures

Close relationship with Field and Corporate teams to develop solutions for hotel & corporate locations

Works closely with Global network team

Strategic planning related to hotel and Corporate environments across global enterprise

Assists in establishing procedures and processes in relation to the architecture group

Monitors the hardware and software markets places to identify best practices to implement with hotel systems

Project leadership for cross functional projects that involve hotel infrastructure components.

Works with all architecture departments and confers as appropriate with key stakeholders and departments so objectives are accomplished.

Evaluates and streamlines business processes to maximize efficiency and effectiveness within the department.

Provide guidance and review with Vendor teams assisting with implementation into our hotels

Global Standards Documentation for hotel & corporate environments

Works with established budget guidelines.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Minimum of three (3) years working in Hotel industry defining and setting IT Technology standards

Minimum of three (3) years working knowledge of Wintel servers (HP/IBM), Switches (HP/Cisco/3Com), TCPIP, DHCP, Citrix and Terminal Server. Patching Systems

Minimum of three (3) years Anti-Virus and security

Minimum of three (3) years experience of local Area networks at Corporate and Hotel locations

PCI Experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of hotel-based IT systems, including OnQ/Fidelio

Knowledge of Video Conferencing systems

Knowledge of VOIP systems

Knowledge of hotel clustering

Minimum of two (2) years experience working with PCI Auditors

Bachelor’s degree (Engineering, Computer Science, or Business Administration / Equivalent in country)

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.





Data Architecture/Database Analysis






Hilton Worldwide



Day Job

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Team Member

About this company
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Hilton Worldwide is one of the largest and fastest growing hospitality companies in the world, with more than 4,200 hotels, resorts and...