Client Service Specialist
St. Patrick Center - St. Louis, MO

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The Client Services Specialist – Shelter Plus Care position assists clients who participate in the Shelter Plus Care program.

The major duties and responsibilities will include but are not limited to:

• Providing Shelter Plus Care services to all clients with housing needs
• Conducting Shelter Plus Care Orientations to advise Client of his/her rights and responsibilities
• Issuing voucher’(s) for housing search
• Providing lists of available housing to clients
• Processing landlord packets for inspections
• Receiving and documenting all additional Information needed for file and year-end report
• Conducting housing inspections in the community as assigned by the Shelter Plus Care Coordinator or the Director of Housing
• Conducting re-certification Interviews with Client and Landlord
• Conducting re-certification Inspections (If needed)
• Preparing Rent Adjustment - Client must receive an interview followed by an investigation to determine the accuracy of the need for a rent adjustment
• Preparing ECM Documentation
• Coordinating and attending monthly hearings with DMH (Department of Mental Health)
• Maintaining APR Documentation and ECM report system.
• Entering General Intake and program intake on all S+C clients
• Updating ECM
• Updating and Maintaining ROSIE system
• Handling other duties as assigned by the Coordinator of Shelter + Care and Senior Director of Housing
• Establishing and maintaining positive relationships with referring agencies
• Assisting (when deemed necessary) case management in home visits for observation purposes only

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the skill and/or ability required.

• College degree in social work preferred
• Experience with mentally ill and chemical dependent populations
• Experience working with low-income and homeless families and individuals

• Respect and responsibility for the agency policy, including client confidentiality
• Excellent listening skills
• Clerical (typing, word processing, filing, data entry)
• Ability to analyze problems and make sound decisions
• Excellent organizational skills
• Ability to give and receive useful feedback and instructions
• Ability to use Microsoft Office computer software
• Ability to network with other service providers
• Understanding of strength-based models of service delivery
• Ability to work effectively with students and volunteers

HOW TO APPLY: To apply for this position, select "Apply for this position" at the bottom of the page. If you are a New Applicant, please fill out the Online Application form and upload a cover letter and resume. Fill in the requested fields, including a current email-address and a password of your choice. If you are a Returning Applicant, fill in the requested fields, including your email-address and your password.

For assistance please contact, Christin Hansee at

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Since 1983, St. Patrick Center has helped lead more than 123,000 homeless and impoverished men, women and their families to lives of...