Global Reach has an open position for a System Support Specialist. The ideal candidate will have a minimum of 2 years experience in handling a wide range of IT tasks. This person must have strong troubleshooting skills, good oral and written communication, able to work independently as well as in a group, and able to juggle many various tasks at once.
The ideal candidate will have experience in the following areas:
Windows, Linux, and Mac administration
Setup, maintain and troubleshoot TCP/IP networks
Hardware and software troubleshooting
Virus/malware removal, PC rebuilds
Cable runs, installing patch panels, terminating cables
Patience and experience in customer service
Level headed under pressure
Performing the following duties:
Taking support phone calls on a variety of issues including email, desktop support, server support and network related issues.
have vehicle and valid driver's license.
Monitors processes and logs of server and network equipment
Maintain current backups and restore data as necessary
Perform security audits and patch services and operating systems as necessary
Strive for ways to improve uptime while reducing costs.
Global Reach offers an outstanding compensation and benefits package including health dental and vision insurance, short and long term disability, 401(k), paid time off, flexible scheduling, performance bonuses, career advancement opportunities, and a professional, fun environment.
Iowa State University Research Park - 11 months ago