Specialist, Customer Account
Park Nicollet - Saint Louis Park, MN

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Interfaces with patients, insurance carriers, internal medical department personnel, external medical providers, and social service agencies by phone, mail, or in person regarding outstanding patient balances. Researches and resolves concerns related to billing, insurance or the patient’s ability to pay. Interfaces with patients and insurance carriers regarding concerns/complaints in order to promote timely and efficient reimbursement and patient satisfaction. Ensures customer concerns and issues are resolved in a timely and accurate manner, in accordance with PNHS policies and procedures, as well as the Attorney General Agreement. Reviews and refers past due patient balances to our outside collection agency in accordance with PNHS policies and procedures, as well as the Attorney General Agreement. Education/Experience: High school diploma and at least two years related work experience. Prior Personal Computer experience preferred. At least 12 months of experience in a PNHS PFS position or comparable experience. Currently not in a performance development program. Demonstrated: • Balances providing quality service with timely resolution to aging balances. • Proficiency in processing accounts using PNHS & PFS policies & procedures. • Consistent accuracy in processing accounts. • Acceptable volume of output. • Ability to work independently. Special Knowledge/Skills/Certifications/Licenses: Understanding of Fair Debt Collection Practices Acts and the Attorney General Agreement. General familiarity with bankruptcy laws. Strong communication and interpersonal skills, including ability to professionally respond in situations involving conflict and emotion. Self-motivation, problem resolution, and human relation skills. Basic knowledge of accounting principles and accounts receivable systems also required. Medical terminology and procedural/diagnostic coding knowledge helpful.

Additional Information

The Organization

Rooted in suburban Minneapolis, Minnesota, Park Nicollet Health Services (PNHS) is an integrated health care delivery organization. The two largest entities that comprise PNHS are ParkNicolletMethodistHospital, a 426-bed community hospital located in St. Louis Park, and Park Nicollet Clinic, a 500-plus, physician multi-specialty group with 25 offices in Minneapolis and its southern, western, and northern suburbs. PNHS truly is an integrated system, as processes of care are designed and managed across these entities to optimize the delivery of care for the patients and communities served.

Park Nicollet Mission, Vision and Values

Our mission is to care for and support the health, healing and learning of those we serve.

Everyone caring, every day, creating with the individuals we serve, optimal health and greater value.

Excellence is the standard we apply to our work, achieving best possible outcomes and upholding the highest professional standards.

Caring is our heartfelt motivation to serve our patients and create the best possible experience.

Stewardship is our commitment to create ever greater value with the resources entrusted to us.

Joy is what we experience when serving our patients and each other through a job well done.

Learning is the way we continually improve and create knowledge and value that can be shared.

What makes us unique?

Park Nicollet Health Services is a strong, stable and organically grown multi-specialty group practice within the affluent and highly educated western TwinCity metropolitan area. PNHS has a long-standing commitment to quality, proficiency and stewardship, and has embarked on a pioneering effort to study, adopt and integrate the Toyota Production System’s Lean Methodology (Kaizen), enhancing previous gains realized from its Six Sigma efforts. Although PNHS has developed and engaged in strong business partnerships with local competitors, having a single hospital focus adds to its list of strengths and advantages. PNHS was one of the first integrated healthcare systems in the nation to adopt a unit medical record that is now electronic and ubiquitous.

Park Nicollet - 2 years ago - save job
About this company
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Park Nicollet Health Services is a nonprofit, integrated healthcare system located in St. Louis Park, Minnesota, with more than 8,200...