Operations Supervisor - Equipment/Sanitation Logistics
Sky Chefs Inc. - Philadelphia, PA

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Role Purpose Statement: The job incumbent manages a shift, an area and/or a department within the Customer Service Center (CSC). Also monitors and engages employee safety within the CSC.

Duties and Responsibilities
Supervisor Responsibility
  • Supervise daily area / department activities in the CSC
  • Conduct daily work group meetings
  • Manage allocated labor to maximize productivity
  • Schedule and control employees to meet labor productivity and overtime targets
  • Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
  • Document and follow up on all department processes in order to implement improvements
    Equipment and Sanitation
  • Supervise personnel to maintain proper cleanliness of dish-room
  • Responsible for the delivery system to the other departments
  • Maintain the equipment storage room
  • Oversee the loading of carts with beverages and equipment
    Leadership
  • Ensure that the area of responsibility is properly organized, staffed and directed
  • Guide, motivate and develop the subordinate employees within the Human Resources Policy
  • Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
  • Make the company''s values and management principles live in the department(s)
  • Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
  • Participate and support company sponsored initiatives such as GQS, HACCP, Lean Manufacturing, Employee Safety and CBase


  • Key Performance Indicators
  • Cost and productivity
  • Quality score (GQS)
  • Food cost if applicable
  • Frequency and severity of work accidents
  • Days on Hand if applicable
  • Absenteeism rate
  • Customer satisfaction
Required Skills
  • Bachelor''s degree or equivalent knowledge required
  • In addition, one to three years of related work experience in a supervisory role required
  • Ability to develop and lead others to obtain desired results & achieve budget
  • Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
  • Proven analytical and leadership skills
  • Strong interpersonal and communication skills
  • Excellent verbal, written and organizational skills required combines with an aptitude for multi-tasking
  • Good knowledge of Microsoft Office and Windows-based computer application
Required Experience Strong knowledge of Lean Manufactuing principles and practices

Sky Chefs Inc. - 17 months ago - save job - copy to clipboard