Passenger Service Agent
Aircraft Service International Group (ASIG) - Tamuning, GU

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03409

Description

SUMMARY

Responsible for providing check-in and gate services to various airlines based on their requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Comply with the Location’s attendance/tardiness standards.

Computerized check-in of passengers for international and domestic travel.

Designate seat assignments.

Verify documentation for international and domestic flights.

Ensure correct boarding passes are provided to each passenger for the assigned charter flight.

Verify ticket and seat reservations.

Match manifest to on-board count

Assist with various governmental agency requirements.

Connect and disconnect Jetway/stairs as necessary.

Announce arrivals and departures as necessary.

Assists with baggage tagging and bagging claim reports.

Maintain current knowledge of all flight times during shift.

Provide information to customers.

Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Is able to meet the Station’s attendance standards.

SUPERVISORY RESPONSIBILITIES

None

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Good communication and customer service skills. Maintain a well-groomed appearance and a pleasant personality. Ability to learn and apply computer skills. Works effectively under pressure. Successfully complete Company's PST program.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Possess/maintain a valid driver’s license and other FAA Airport required identification/seals or authorizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and may be required to assist in lifting disabled passengers at specific locations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job

:

Passenger Service

Primary Location

:

UNITED STATES-GUAM-TAMUNING-Guam Ab Wonpat International Airport

Organization

:

AIRCRAFT SERVICE INTERNATIONAL

Schedule

:

Part-time

Aircraft Service International Group (ASIG) - 18 months ago - save job - block
About this company
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