Food & Beverage Supervisor
Hollywood Casino at Columbus - Columbus, OH

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Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include:
  • Administers the overall activities of the front of house restaurant operations and beverage operations
  • Establishes and administers training programs within the assigned restaurant and lounge
  • Counsels, guides and instructs personnel in the proper performance of their duties
  • Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
  • Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours
  • Ensures that available facilities are adequate for performance of duties by assigned personnel
  • Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated
  • Monitors appearance of food served and communicates deviations from standard
  • Performs assigned input work in compiling annual budgets
  • Prepares and coordinates the periodical performance reviews of assigned personnel
  • Acts as a role model to other employees and always presents oneself as a credit to the company
  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events

To be successful in this position it will require the following skill set:
  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must be a minimum of 21 years of age
  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
  • Knowledgeable in total beverage service
  • Promotional events experience preferred
  • Ability to train, follow and execute training manuals
  • Excellent customer service skills
  • Strong communication skills
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with:

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"

Penn National Gaming, Inc. - 2 years ago - save job