Director of Operations
Millenium Hotels - Minneapolis, MN

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    North America Hotel
    • Millennium Hotel Minneapolis

                                          Date Published

                                          Job Description
                                          shannah: Millennium Hotel Minneapolis Job Description Job Title: Director of Operations Department: Operations Reports To: General Manager FLSA Status: Exempt Prepared By: Human Resources Prepared Date: January 2013 Approved By: Robert Rivers Approved Date: SUMMARY To maintain smooth operations within Millennium Hotel Minneapolis while keeping operating costs within established percentage of revenues. To provide our guests with Three Star Service and a quality hotel experience and create a positive work environment for our staff. ESSENTIAL DUTIES AND RESPONSIBILTIES include the following. Other duties may be assigned. Provide leadership to all Operational Departments: Security, Front Office, Housekeeping, Engineering, and Food & Beverage. Manage the day-to-day operations of the Hotel. Facilitate communication between all Executive Committee Managers and Department Heads to ensure a smooth operation between the Rooms Departments of the Hotel, Reservations and Sales and Marketing, the Food and Beverage Departments, and Property Operations. Ensure that Housekeeping maintains cleanliness standards of Millennium Hotels, that rooms are turned over to the Front Desk in a timely manner, that work rules and Union guidelines are adhered to, that guest room issues are promptly responded to, that the work environment for all employees is positive and supportive, and that employees have the necessary supplies for job performance. Ensure that the Concierge desk operates smoothly, that Concierges have necessary information about neighborhood events, as well as events within the property, that Concierges have received necessary training to provide our guests with consistent service. Ensure that Security Department operates effectively, providing a safe environment for both guests and employees. Follow up with OSHA requirements, approve expenses billed to Guest Loss & Damage account. Maintain accurate inventories of Security items and equipment. Coordinating, supervising and directing all the property food and beverage operations of the F&B outlet. Responsible for achieving a profitable F&B department while maintaining high quality products and service levels. Ensure customer satisfaction with all functions booked and for coordinating and supervising the execution of all catering functions to ensure clients' specifications are adhered to and that the function runs smoothly and efficiently. Work with the Front Office Team to ensure that the hotel standards are practiced at the Front Desk, Concierge, Guest Services, and Telecommunications; that all guests have a high quality experience and receive excellent service as defined in the Outstanding Service Excellence Standards. Manage Rooms P& L to ensure that the division is staying within established guidelines for expenses and payroll costs, ensure that all Department Heads understand the importance of fiscal responsibility within each of their departments. Communicate budget issues to Department Heads to enable them to accurately and responsibly control expenditures. Make recommendations for Capital Expenditures as they affect the Operational Department. Coordinate with the other departments and managers in all issues that affect the smooth operation of the day-to-day activities of the Hotel. Facilitate communications between departments to ensure that the property is running smoothly, priorities are established and adhered to, and that departments follow up with each other to maintain property standards. Run the daily Operations meetings and the weekly staff meetings. Provide ongoing counseling to all employees to maintain both the Service Standards and financial guidelines established by both the General Manager and our Corporate Office. Establishing and maintaining employee relations, including regular department head meetings to ensure optimum teamwork and productivity Ensuring the highest level of guest satisfaction including resolving guests' problems This position description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. QUALIFICATIONS EDUCATIONAL – Bachelor’s Degree preferred; however, any combination of education and training within the hotel industry may also be considered. EXPERIENCE – Previous Management experience required, specifically in the Rooms Division. SKILLS – Strong communication skills, self-motivator, organization and attention to detail, leadership, ability to motivate and manage people. WORKING CONDITIONS/ ESSENTIAL PHYSICAL DEMANDS PHYSICAL DEMANDS: Requires observation of the hotel operations 24/7, including weekends which includes frequent physical, personal inspections of the entire Hotel and staff. ANALYTICAL DEMANDS: Ability to budget and forecast, analyze P&L statements, Organize and coordinate the various departments of the Hotel Personal computer knowledge desirable (Delphi, Opera, Microsoft Office).

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