Client Support Specialist
Elavon, Inc. - Largo, FL

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Client Support Specialist - 130005963 Elavon Description
      Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between them and internal departments. Answers, researches, and resolves operational problems experienced by the customer with every client interaction. Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions. Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.

      Qualifications
      Basic Qualifications
      - Bachelor's degree, or equivalent work experience
      - Three to five years of customer service experience in financial services industry

      Preferred Skills/Experience
      - Strong verbal, written, and interpersonal communication skills
      - Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
      - Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
      - Thorough knowledge of all relevant operational processes and procedures and company products and services
      - Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
      - Strong analytical and problem-solving skills
      - Ability to manage multiple tasks/projects and deadlines simultaneously

      Job Customer Service / Call Center
      Primary Location USA-Florida-FL-Largo

      Shift 1st - Daytime
      Travel No

      Average Hours Per Week 40

      Elavon, Inc. - 18 months ago - save job - block
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