LPN Call Center CMA Call Center FT
Alegent Health - Nebraska

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Alegent Creighton Health is the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa with 11 acute care hospitals, a specialty spine hospital, freestanding inpatient psychiatric and skilled nursing facilities and more than 100 Alegent Creighton Clinic locations. As the primary teaching partner of Creighton University’s health sciences schools, Alegent Creighton Health and Alegent Creighton Clinic are committed to teaching the health professionals of the future.

Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire individuals who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent Creighton Health team! We are an Equal Opportunity/Affirmative Action Employer.

Hours: Mondays - Fridays 8:30 a.m. to 5:00 p.m., however must remain flexbile based on call volume and patient needs.

PRINCIPLE RESPONSIBILITIES:
1. Use independent judgment and critical thinking to meet the needs of patients through collaboration with internal and external resources and providers ensuring consistency with organizational standards and/or federal regulations.

a. Triage patient care to ensure priority is provided to patients in an emergency situation. Demonstrates the ability to perform in an accurate and precise manner in crisis, emergent and emergency situations.

b. During triage enters data and maintains multiple data bases during triage and
scheduling a and utilizes office equipment and software, including but not limited
to Excel, Word, Electronic Medical Records (EMR), telephone systems, scheduling
systems, paging and fax.

c. Organizes priorities and coordinates elements of triage. Assessment and post discharge follow-up according to department and organizational policy and procedure.

d. Ensures patient is appropriately prepared for care encounter, anticipates patient¿s/provider¿s needs.

e. Promotes team concept through interpersonal relationships and communication with patient, various ancillary departments and providers in order to facilitate the care.

QUALIFICATIONS:
Experience
Preferred: Two or more years of clinical nursing and triage experience in an ambulatory health care
setting
Primary Care experience
One year of computer/keyboarding experience.
One year of nurse triage experience in a call center environment
Office/clerical, experience in scheduling and electronic medical records (EMR) systems and insurance protocols knowledge.
Ability to speak Spanish a plus

Education and/or Licensure-Certification:
Required:
Active licensure as a Practical Nurse in Nebraska or Iowa, Nebraska and Iowa are compact states, so licensure is required in the state of residence.

BLS or BLS instructor certification is required upon hire. Acceptable credentialing bodies and certifications include the following: American Red Cross: CPR/AED for the Professional Rescuer, American Safety and Health Institute: CPR, PRO, must say ¿Professional Level-with AED¿, and American Heart Association: Basic Life Support for Healthcare Providers.

Knowledge/Skill/Abilities:

Knowledge of:
o Professional nursing theory and practice, as well as standard practices reules and regulations related to nursing.
o Organizational policies, regulations and procedures
o Medical equipment and instruments
o Risk management, quality improvement and infection control
o Insurance protocols
o Organizational skills

Skills as demonstrated through:
o Applying and modifying the principles, methods and techniques of professional nursing
o Continuous accurate verbal and written communication, to include appropriate grammar, telephone etiquette, correct spelling, legible handwriting, reading comprehension and follow-through on instructions
o Establishing and maintaining cooperative and collaborative working relationships with patients, medical staff and the public
o Continuous time, resource and task management
o Must be able to set priorities and anticipate pediatric and primary care provider needs
o Excellent interpersonal skills
o Correctly assesses stat triage patient¿s vital signs and charts them accurately
o Typing/keyboarding/computer skills

Ability to:
o Type approximately 35 -50 words per minute.
o Provide compassionate, empathetic patient care
o React calmly, professionally in emergency situations, and in times of conflict resolution
o Work closely with the providers responding appropriately and timely to provider(s) requests
o Apply all knowledge and skill requirements
o Multi-task on a consistent basis
o Keep accurate records
o Handle stressful situations
o To meet deadlines
o Assist the clinic as a backup as requested

About this company
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Alegent Creighton Health (formerly Alegent Health) pledges allegiance to medical wellbeing in its corner of the Midwest. The not-for-profit...