We’re BAYADA Home Health Care and we believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are looking for a Client Services Manager for our Windsor County, Vermont home health team . We want you to apply your energy and skills to this dynamic and entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
As Client Services Manager you will focus on documentation, tracking and coordination of a caseload of clients. You will assist in growing your office’s profitability through long-term relationship building and follow-up with clients, referral sources, payors and community organizations. You will help maintain effective fiscal management by coordinating the billing and processing of services (entering OASIS documentation) and monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.) while partnering with the manager to supervise, support and maintain communicative relationships with field employees. Specific responsibilities include:
The ideal candidate will be flexible, adaptable, energetic and possess strong follow up skills.
- Entering referral information into the Homecare Homebase database
- Working with the office Nurse Managers to schedule clinical visits
- Ensuring home visits are occurring as scheduled
- Managing productivity of caregivers (RNs, LPNs, HHAs, therapists)
- Providing customer service to clients and family members on a daily basis
Feel the difference higher standards make. EOE.
- Bachelor's Degree required
- Prior health care, home care and recruiting experience a plus
- Some experience with Medicare, OASIS, and CHAP a plus
- Demonstrated record of strong interpersonal skills and goal achievement
- Ambition to grow and advance beyond current position
- Proven communication and PC skills (including solid phone marketing and data entry ability)
Since our founding in 1975, caring for our patients the right way has been at the heart of everything we do at BAYADA Home Health Care. At...