Federal - Task Management Tool - Business Analyst - Consultant
Accenture - Washington, DC

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Organization: Accenture Federal Services Location: WA DC Travel: Up to 100% travel (Monday-Friday) Accenture Federal Services, a wholly-owned subsidiary of Accenture, helps U.S. federal agencies build the government of the future. With 4,000 dedicated US employees, Accenture Federal Services is uniquely positioned to support federal agencies in shattering the status quo, achieving profound efficiencies and relentlessly delivering results. Accenture Federal Services is a long-time and trusted resource for the federal community. Every cabinet level agency in the United States-and 20 of the country's largest federal government agencies-have worked with Accenture Federal Services to achieve outcomes and move toward high performance. Join us and you can help our federal clients achieve what matters most, powering the services that touch the nation every day. Accenture's Consulting organization offers a full range of global delivery services-from enterprise solutions, system integration, technical architectures, business intelligence, infrastructure consulting, technology research/development, customer relationship management solutions, finance and performance management, human capital management, human resources transformation, supply chain management, and strategic business analysis. Our consultants can expect to: work with cutting edge technology deliver high-quality solutions across multiple industries work on a variety of projects ranging in both size and scope receive continuous training gain rapid career progression Accenture Federal Services deploys the Task Management Tool (TMT) that is used by the Department of Defense in over twenty commands with more than 60,000 users. Our TMT tool is a high quality Microsoft Dynamics CRM based solution which is scalable and flexible, and provides the DoD the ability to communicate, research and respond to tasks with maximum efficiency and accuracy. Our growing TMT Team is seeking a senior Business Analyst with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT). In this position you will navigate a complex work environment to collaborate with business users, project sponsors, senior leadership and supporting teams to support, update and expand the functionality of our CRM based TMT tool. You will be the primary contact at the customer site working with senior leadership, business users and technical staff. While you'll be the "face" of the project on the ground, you will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.
• Manage the expectations of the customer with regard to solution functionality and deployment process
• Serve as lead business analyst advising the customer on best practices for configuring CRM and the task management tool (TMT)
• Coach customer on change management initiatives supporting the deployment and support of the solution
• Conduct classroom training and desk-side support for users and customer technical support staff
• Produce formal solution training and configuration materials for the customer
• Support technical staff during solution installation with user and organization account creation, solution configuration and troubleshooting
• Conduct functional testing of solution and lead customer adoption process Qualifications Basic Qualifications: 3 years military experience and/or DoD consulting experience. 3 years experience with military tasking processes and/or experience deploying and supporting software solutions 1 year of training small and large groups at all organizational levels 3 years experience planning, execution and support of a technology-related tool, project or program. Preferred Qualifications: 2 Years Microsoft CRM, SharePoint, SQL Server or Active Directory 2 Years collecting business requirements and designing technology solution 2 Years of responsibility for team management 2 Years designing a training program including course curriculum and training materials. Professional Skill Requirements: Expert verbal and written communication skills; strong listening and soft skills Self-directed analytical thinker Strong presentation/training skills (senior-level briefings, large group trainings, etc.) Experience guiding senior executives in change management Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa. US Citizenship required. Accenture is an Equal Opportunity Employer.

Accenture - 20 months ago - save job - block
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