Multi-Carrier Sales Rep
MarketSource, Inc. is currently looking for qualified candidates to represent and promote the sale of telecommunications products and services in the retail channel. Come be a part of a winning team that offers professional training and the continued support to succeed. We provide a phenomenal base salary, excellent bonus structure, and full range of benefits. If you enjoy interacting with people and understand the importance of building relationships; then this is the job for you.
Multi-Carrier Sales Representatives drives client sales within a specific wireless carrier by educating, training and building relationships at all levels. MCSRs work in cooperation with Area Sales Managers, Retail Store Managers, Indirect Account Managers and Retail Sales Specialists to align key Client sales messages with carrier objectives and revenue drivers. MCSRs possess a high level of product knowledge across all client offerings and maintain a similar level of understanding of all carrier related services. MCSRs are empowered to exert constructive control and influence over their territories to ensure that activities are concentrated where the highest revenue opportunities lie.
MAJOR TASKS AND RESPONSIBILITIES
Ensures Customer Satisfaction (Client, Retailer, End User)
Is knowledgeable about client products : Answer questions about merchandise for the customers level of expertise, Describe features and benefits of products, Proactively demonstrate features and benefits of products, Proactively seek knowledge on all products, Maintain advanced knowledge of all of the client products
Teams with Client Account Managers and carrier partners to ensure customer satisfaction : Build and maintain relationships with key account personnel, Meet/ride with channel managers, district managers and indirect sales teams to identify opportunities, Help facilitate customer concerns by involving appropriate parties (Client/MS Field Managers) to ensure customer satisfaction, Work on incentive programs with account managers, Develop a 2 way “win/win” relationship with Retailer Sales Specialists, Store Managers, Department Managers, etc., Pro-actively communicate any issues or opportunities with Client/MS Field Managers
Ensures Client products are displayed according to expectations of client and the specific carrier : Ensure all product is on display with correct pricing, Ensure all POP (brochures, stickers, etc.) are placed, organized, clean and available per client standards, Order and refresh POP materials as required, Drive cross merchandising opportunities (i.e. Bluetooth accessories, etc.), Identify any merchandising opportunities in indirect channel and communicate to proper Client marketing team, Communicate any merchandising related issues (out of stocks, pricing issues, POP issues) to Client/MS Field Management
Delivers training to Retailer Sales Specialists : Deliver one-on-one (or small group) training to Retailer Sales Specialists on the clients products, current promotions, sales tips, competitor differentiators, Visit and train telesales centers, Distribute Client promotional materials to Retailer Sales Specialists, Encourage Retailer Sales Specialist participation in Client specific online training modules and/or in-person training clinics, Proactively solicit and accommodate any training opportunities or needs from store managers/associates
Executes sales process : Drive Client product sales through customer interaction, React strategically to sales data for market covered, Know how client products compare to the competition and offer key selling features that position Client as the better option, Proactively engage customers in the store (when appropriate), Discuss available options (good, better, best), Suggest add-on items sold in store that customer’s may need (bundle products to increase store revenue), Give feedback to Client Field Management as necessary, Understand and communicate Client key messages to store personnel and end users, Know, communicate, and execute all current carrier and Client driven promotions
Build Skills and Knowledge/Other Duties
Builds Personal Skills and Knowledge : Maintain sound knowledge of all products and attending all mandatory training sessions (conference call, in-person, webcast), Completing all required eLearning modules, Attend all required conference calls, Attend all required meetings (Client and MS initiated)
Other Duties : Completing all necessary call reports & ordering all supplies, Following all standard operating procedures/processes (i.e. calling out sick, requesting vacation time, etc.), Professionally represent MarketSource and Client at all times, Dressing appropriately at all times, Other duties as necessary to properly execute all Client requests
MAJOR SKILLS AND COMPETENCIES
Customer Driven : Ability and willingness to provide efficient, quality services to all customers, and motivating other representatives to do the same; sees business through the eyes of the customer; helps create a customer-focused environment in which excellent service is the norm.
Delivering Scenarios : Knows all products and effectively promotes products and scenarios; makes decisions in line with the goal of delivering a customer experience, executes scenario delivery process
Self Development : Is aware of own strengths and weaknesses; initiates action to improve one’s own developmental areas.
Gets Things Done : Demonstrates the ability to get results despite large workload, competing demands and a fast-paced environment.
Communicates Effectively : Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
Product Knowledge : Demonstrates and maintains a high level of knowledge of products and thorough understanding of systems, procedures, etc.
Promotes Teamwork : Maintains positive working relationships with co-workers; effectively handles interpersonal conflict situations.
Problem Solving : Reacts quickly and appropriately to problems; follow-up in a timely manner to issues not immediately resolvable; ties all loose ends.
Acts with Integrity : Demonstrates responsible, ethical and honest behavior in all MarketSource roles, tasks and responsibilities; models MarketSource values (e.g. “THE ROCK”); is consistent and fair when dealing with others; keeps commitments.
Ground-Engaged : Knows the competition; understand the implications of decisions; knows the industry; foresees future challenges and takes action to address them.
Building Relationships : Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
Demonstration Inclusion : Demonstrates understanding and respect for people of all backgrounds.
Knowledge, Skills and Abilities Required
Maintain superior professionalism defined by communication and organizational skills at the highest level.
Strong work ethic to balance territory and drive customer objectives.
Ability to create and perform formal presentations.
Knowledge of telecom industry and sales experience a plus.
Four-year college degree or equivalent work experience.
Knowledge of MS Office and Internet applications.